Vishal, as stated before in [http://lists.otrs.org/pipermail/otrs/2008-December/025148.html], OTRS currently does not have a separate module for change management. I second the suggestion mentioned in that thread to use a separate ticket type for change requests and a 'paper process' or a process outside of OTRS to meet your change management needs. If you really need a separate change management module and you can't wait until it is available you have two options in my opinion: 1). Use another tool than OTRS or 2) design and build it yourself or hire people to do that. It's as simple as that.
Regarding systems management tooling and OTRS, there is a separate module for that: [http://www.otrs.com/en/news-and-press/news-details/article/automatic-system-and-network-monitoring-with-otrs/] Kind regards, -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl 2008/12/17 vishal sanghi <vishalsangh...@yahoo.co.in>: > Hi > > is there any tools which can be integrated with OTRS for change > > management, monitoring (may be nagios) and KEDB. If anyone having > > information about this please post. > > Thanks > > Vishal Sanghi > > 09881471239 > > ________________________________ > Be the first one to try the new Messenger 9 Beta! Click here. > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
