Hi, Karl. You need to create an Autoresponse and link it to the queue. Your customers will get autoresponses then.
regards Anton. 2008/12/17 Trasschaert Karl <[email protected]> > Hi, > > I'm testing otrs, i saw that when someone send a e-mail to the otrs system, > the agent get a notification but the customer didn't receive any > notification. > > I'f i answer a ticket the customer get the message. > > Any idea what ca be wrong ? > I'm using smtp. > I can see in the log that the message looks to be send: > > Sent agent 'NewTicket' notification to '[email protected]'. Wed > Dec 17 16:20:04 2008 notice OTRS-PM3-10 Sent auto response (SendAutoReply) > for Ticket [200812171084] (TicketID=104, ArticleID=611) to '"Trasschaert > Karl" <[email protected]>'. Wed Dec 17 16:20:04 2008 notice OTRS-PM3-10 Sent > email to '"Trasschaert Karl" <[email protected]>' from 'ITP Ticket System < > [email protected]>'. HistoryType => SendAutoReply, Subject => > [ITPTicket#200812171084] ca marche pas; Wed Dec 17 16:20:03 2008 notice > OTRS-PM3-10 New Ticket [200812171084/ca marche pas] created > (TicketID=104,Queue=Support,Priority=3 normal,State=new) Wed Dec 17 > 16:19:42 2008 notice OTRS-CGI-10 Sent customer 'StateUpdate' notification > to '"Trasschaert Karl" <[email protected]>'. Wed Dec 17 16:19:42 2008 > notice OTRS-CGI-10 Sent email to '"Trasschaert Karl" <[email protected]>' > from 'ITP Ticket System <[email protected]>'. HistoryType => > SendCustomerNotification, Subject => Re: [ITPTicket#200812171083] New State > "closed successful"!; Wed Dec 17 16:19:38 2008 notice OTRS-CGI-10 Sent > customer 'OwnerUpdate' notification to '"Trasschaert Karl" < > [email protected]>'. Wed Dec 17 16:19:38 2008 notice OTRS-CGI-10 Sent email > to '"Trasschaert Karl" <[email protected]>' from 'ITP Ticket System < > [email protected]>'. HistoryType => SendCustomerNotification, > Subject => Re: [ITPTicket#200812171083] New Owner "Karl"!; > > > ------------------------------ > Le nouveau Hotmail rendra votre vie encore plus facile ! Soyez le premier > et... <http://www.windowslive-hotmail.com/comingsoon/fr/default.htm> > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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