Hi Aaron,
This would be something the customer would need to do in their outlook.
From a service point of view i think we should provide this and not
bother the customer about this. But, creative thinking outside the otrs
box :-) Thanx ..
Greets
Mayk
Aaron Rabinowitz wrote:
Can you create a client rule in outlook when receiving from people (or
@company.com <http://company.com>) to forward it and also leave it in
the mailbox? that way it still goes to both?
On Fri, Jan 9, 2009 at 4:22 PM, Weindel Frank
<[email protected] <mailto:[email protected]>> wrote:
I don't think such a feature exists. I've asked if an auto CC could be
done at all and have yet to have anyone tell me yes or no. This
would be
a very nice feature!
Frank Weindel
-----Original Message-----
From: [email protected] <mailto:[email protected]>
[mailto:[email protected] <mailto:[email protected]>] On
Behalf Of
Mayk Backus
Sent: Friday, January 09, 2009 6:39 AM
To: User questions and discussions about OTRS.
Subject: [otrs] CC e-mail for company members
Hi All,
I have the following issue. I want to have some sort of always CC for
some company's. Like say company FooBar has members Barny And Charly .
When Charly shoots a ticket by e-mail , when one of my supporters
does a
reply to Charly , it should always CC Bary in the reply. But just for
certain company's.
Is this possible ?
thanx
Mayk
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