Hello, Mario. I have all my customers' emails neatly organized in the customers. The CustomerIDs are assigned. When the ticket comes via email, CustomerID is assigned automatically. When the agent posts a ticket via AgentTicketPhone, the Customer and CustomerID are mandatory. Could you clarify what you're trying to achieve?
Regards, Anton. 2009/1/5 [email protected] <[email protected]> > Hello List, > > can i make the CustomerID Field mandatory? > > Is there a way to display the CustomerID Field if composing an e-mail > reply? > > Right now i have the TimeUnit and CustomerID Field only in AgentTicketEmail > but not in AgentTicketCompose > > Thanks, > Mario > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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