The ticket title can be edited in the freefields. Greets Daniel
Von: [email protected] [mailto:[email protected]] Im Auftrag von Patrick Schiess Gesendet: Mittwoch, 11. Februar 2009 13:35 An: '[email protected]'; 'User questions and discussions about OTRS.' Betreff: Re: [otrs] Editing the subject line of a ticket as far as i know, there is no way to this through the webclient... however you could edit the title in the database, but this is not a official way... regards, patrick. Von: [email protected] [mailto:[email protected]] Im Auftrag von bis Gesendet: Mittwoch, 11. Februar 2009 13:08 An: [email protected] Betreff: [otrs] Editing the subject line of a ticket Good morning The problem I am having is that the subject lines of the tickets which come in are very random. What we would like is for the person distributing the tickets to be able to edit the subject line to something more directly relevant so that when we look at the Queue View the list of tickets displays the relevant (edited) subject lines rather than the original ones. Is it possible to edit the subject line of a ticket in this way? Thanks a lot for your help Bis
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