Hi All,
To begin with I have just started looking into otrs from yesterday as I
was informed I have to generate few management reports from otrs. When I
checked with the person responsible for maintaining software, we still
have version 1.2.3. I have recently joined this organization and they
have asked me to prepare report like-
How many new tickets per day, Backlog on peoples queues i.e how much and
where, Who has the oldest tickets, Backlog ageing - how many say 0-5
days , 5-10 days etc
Backend database for this install is mysql.
I know it would have been nice to upgrade to current version of 2.3.4
but management is reluctant at the moment.
My question is do I have to write perl script or can I query database to
get the results? I'll greatly appreciate if you experts could provide
some guidance or direction which will help me starting in new job in a
right note..:)
Thanks for your help in advance.
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