No personal experience but changing your system ID to something different (from the default) I would think will resolve the problem.
LQ > -----Original Message----- > From: [email protected] [mailto:[email protected]] On > Behalf Of Ivan De Masi > Sent: Thursday, February 12, 2009 10:05 AM > To: [email protected] > Subject: [otrs] Mails from customer otrs to our otrs - > Ticket-IDs are messedup > > Hello, > > I already posted on the german speaking list, so excuse me if > you get this problem twice, but until now there was no hint. :-) > > > We have a customer that forwards some mails to us from his otrs. > Now the problem is that our otrs is (logicly) confusing the > ticket-IDs and appending ticktes from that customer to > already closed ticktes that don't go togehter. > > Is there a way to ignore tickte-IDs from the mail-domain (via > Postmaster Filter etc.) or would it help to change the way > our otrs is creating new ticket-IDs for the future? > > Can I change the way of new created ticket-IDs while the > system is running (surely not fetching mails in that moment)? > > Thanks! > > Regards, > Ivan _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
