At my site (i'm not in office now, so I'm trying to guess...) i use something
like:
$Self->{'AuthModule'} = 'Kernel::System::Auth::LDAP';
$Self->{'AuthModule::LDAP::Host'} = 'subdomain.domain.com';
$Self->{'AuthModule::LDAP::BaseDN'} = 'DC=subdomain,DC=domain,DC=com';
$Self->{'AuthModule::LDAP::UID'} = 'sAMAccountName';
$Self->{'AuthModule::LDAP::SearchUserDN'} = '[email protected]';
$Self->{'AuthModule::LDAP::SearchUserPw'} = 'password'
and everything works perfectly.
Hope this helps.
________________________________________
Da: [email protected] [[email protected]] per conto di Voss, Darryl
[[email protected]]
Inviato: venerdì 13 febbraio 2009 20.02
A: [email protected]
Oggetto: [otrs] LDAP Binding Issue
Hi all,
I’m trying to setup OTRS to authenticate agent logins with AD. Here is a clip
from my Config.pm:
# -----------------------------------------------------#
# ldap settings #
# -----------------------------------------------------#
$Self->{'AuthModule'} = 'Kernel::System::Auth::LDAP';
$Self->{'AuthModule::LDAP::Host'} = '10.67.100.5’;
$Self->{'AuthModule::LDAP::BaseDN'} = 'dc=towtradtal,dc=com';
$Self->{'AuthModule::LDAP::UID'} = 'sAMAccountName';
$Self->{'AuthModule::LDAP::SearchUserDN'} = 'CN=otrsLDAP,OU=Service
Accounts,OU=Users,OU=Chicago,DC=towtradtal,DC=com';
$Self->{'AuthModule::LDAP::SearchUserPW'} = '*********';
$Self->{'AuthModule::LDAP::GroupDN'} = 'CN=Domain
Users,CN=Builtin,DC=towtradtal,DC=com';
$Self->{'AuthModule::LDAP::UserAttr'} = 'DN';
$Self->{'AuthModule::LDAP::AccessAttr'} = 'member';
$Self->{'AuthModule::LDAP::Params'} = {
port => 389,
timeout => 120,
async => 0,
version => 3,
};
In following the OTRS documentation as well as cross-referencing other posts on
this subject, I’m pretty sure the config file is setup correctly and does not
include any syntax errors. However, my problem is that when logging in to
OTRS, I get “Login Failed! Your username and password was entered incorrectly.”
I then checked the apache logs and found the following entry:
ERROR: OTRS-CGI-10 Perl: 5.10.0 OS: linux Time: Fri Feb 13 12:36:59 2009
Message: Search failed! 00000000: LdapErr: DSID-0C090627, comment: In order to
perform this operation a successful bind must be completed on the connection.,
data 0, vece
Traceback (4362):
Module: Kernel::System::Auth::LDAP::Auth (v1.47.2.3) Line: 218
Module: Kernel::System::Auth::Auth (v1.29) Line: 121
Module: Kernel::System::Web::InterfaceAgent::Run (v1.35) Line: 192
Module: /opt/otrs/bin/cgi-bin/index.pl (v1.87) Line: 47
I’ve verified that the credentials I have specified for the user otrsLDAP are
correct by binding to AD through LDP.exe. I’d really appreciate if someone
could let me know if they’d run into this or know what might be causing the
bind to fail.
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