Greg, Thanks for the answer. You right it works.
Thanks Magnus On Mon, Feb 16, 2009 at 10:37 PM, Greg Pennell - HSA Global <[email protected]> wrote: > Magnus, > > You should be able to do that by assigning RO permissions through the > Customer <-> Groups admin area. This means that the customer won't be > able to create tickets. Although I think you can add the option to > grant those rights in the Sysconfig somewhere... > > Greg > > > -----Original Message----- > From: [email protected] [mailto:[email protected]] On Behalf Of > Magnus Linner > Sent: Tuesday, 17 February 2009 9:10 a.m. > To: [email protected] > Subject: [otrs] Customer interface read only mode > > Hi All, > > I have a special requirement that i hope someone can help me with. > Through the customer interface i only want my customer to be able to > view tickets. I dont want them to be able to close or change a ticket. > Is that somehow possible? > > Thanks > Magnus > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
