Hi,
I have installed the OTRS (windows base). I have created queues
and postmaster mail account, the postmaster mail account "support" was a
email group in active directory, and my account "userabc" was a member
in this group. When the email comes, the OTRS Notification Master send
new ticket notification email to my account without any problem. I just
see this email once only. Ten minutes later I received another email
from OTRS Notification Master, the subject like this
[Ticket #200902130000035] You got follow up!....... Another ten minutes,
I have received the new email came to my mailbox, the subject [Ticket
#200902130000035] You got follow up! Is there any settings to get rid of
those notification of follow up?
I have another question, I saw follow up option in "Queue
management"? I don't know what's that use for "new ticket", "possible"
and "reject". I have no idea of three of those. Please help me if you
know how it goes! Thanks!
Regards,
Johnson Chuang
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