Hi, The reply line is indeed a good idea. If you filter out everything below in the body. Does it work in rich text mails as well?
gr, Frans > -----Original Message----- > From: [email protected] [mailto:[email protected]] On Behalf Of > Prova > Sent: dinsdag 17 februari 2009 15:25 > To: [email protected] > Subject: [otrs] [#358368] Support Ticket Opened > > --please do not reply below this line-- > > A support ticket has been created (#358368) and a representative will > get back to you shortly. > > You can view this ticket progress online here: > http://r19125.ovh.net/support/[email protected]&t=358368 > > NOTE: If you wish to send additional information regarding this ticket, > please do not send another email. Instead, reply to this ticket. > PROVA > > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
