Hi,
I was trying to customize the visibility of the Service dropdown during the
creation of a ticket in the Customer web interface.
I need to hide/unhide some entry based on the request type selected.
I put the following lines in Kernel/Config.pm, but nothing changed.
# ticket acl
$Self->{TicketAcl}->{'Nascondi-Servizi-Coda-001'} = {
# match properties
Properties => {
# current user match properties
Ticket => {
Type => ['Acquisizione dati']
}
},
# remove options (black list)
PossibleNot => {
# possible ticket options (black list)
Ticket => {
Service => ['Hardware']
},
},
};
Could please give me some hints or tell me where can I found a good
documentation on ACLs?
Thanks
Gianni
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