An easier approach without needing any source code change is mapping the phone number in the Comments section, which is displayed by default.
On Fri, Feb 27, 2009 at 10:35 AM, LQ Marshall <[email protected]>wrote: > http://doc.otrs.org/2.3/en/html/x1778.html > > > -----Original Message----- > > From: [email protected] [mailto:[email protected]] On > > Behalf Of Serge > > Sent: Friday, February 27, 2009 9:42 AM > > To: User questions and discussions about OTRS. > > Subject: [otrs] Display Phonenumber in customer info > > > > Hello, > > > > we use for customer: LDAP authentification. > > > > We have in Map Config.pm > > > > [..] > > [ 'UserPhone','Phone','telephoneNumber', 1, 0, 'var', '', 0 ], [...] > > > > telephoneNumber exist in our LDAP. > > > > What must we do (in Sysconfig ?) to have the phonenumber of > > the customer > > in "Customer info" display ? > > > > [...] > > Customer Info: > > Firstname: Marc > > Lastname: Bernacki > > Username: bernacki > > Email: [email protected] > > Phone: XXXXXXXX <<<< we would like this line > > [...] > > > > We search in Sysconfig and Config.pm but we didn't find, > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > -- Leonardo Certuche 301 284 6250 [email protected] www.itcon-ltda.com Medellín, Colombia
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