Hello,
I just finished 'installing' OTRS 2.3.4 on Linux/Fedora 9
(2.6.27.12-78.2.8.fc9.i686). Am having problems logging in.
When I try to login with a user / password of r...@localhost / root, I
get the following error page:
[ Page URL:
http://ida/otrs/index.pl?Session=1107c70b3ed02153d67786814ed8720f47 ]
Error: Can't write /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm:
Permission denied!
Comment:
Bug Report:
Traceback: ERROR: OTRS-CGI-11 Perl: 5.10.0 OS: linux Time:
Mon Mar 16 11:18:08 2009
Message: Can't write /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm:
Permission denied!
Traceback (5825):
Module: Kernel::System::Config::WriteDefault (v1.78.2.4)
Line: 299
Module: Kernel::Modules::AdminInit::Run (v1.8.2.4) Line: 50
Module: Kernel::System::Web::InterfaceAgent::Run (v1.35)
Line: 824
Module: /opt/otrs/bin/cgi-bin/index.pl (v1.87) Line: 47
Also, my /var/log/messages shows the following:
Mar 16 11:17:56 ida OTRS-CGI-11[5823]:
[Notice][Kernel::System::Auth::DB::Auth] User: r...@localhost
authentication ok (REMOTE_ADDR: 127.0.0.1).
Mar 16 11:18:00 ida OTRS-CGI-11[5825]:
[Error][Kernel::System::Config::_Init][Line:200]: Can't write cache
file
/opt/otrs/var/tmp/SysConfig-Cache_Kernel_Config_Files_Framework.xml-1aec9a47e59a99c0f63cfe9c578a58bb.pm:
Permission denied
Mar 16 11:18:06 ida OTRS-CGI-11[5825]:
[Error][Kernel::System::Config::_Init][Line:200]: Can't write cache file
/opt/otrs/var/tmp/SysConfig-Cache_Kernel_Config_Files_Ticket.xml-f8689fe4f54650acc42b34d49678f10a.pm:
Permission denied
Mar 16 11:18:08 ida OTRS-CGI-11[5825]:
[Error][Kernel::System::Config::WriteDefault][Line:299]: Can't write
/opt/otrs/Kernel/Config/Files/ZZZAAuto.pm: Permission denied!
Note that:
1. I have installed OTRS via the rpm. I think, it had some a quirk in
not being able to create the /opt/otrs directory on its own, which I did
manually, after which it was happy.
2. I have run the 'bin/SetPermissions.sh /opt/otrs otrs apache apache
apache' command to rule out permissions issue. I even briefly logged in
as apache user (via 'su - apache') and verified that I was able to
manually touch files in each of the above folders (i.e.,
/opt/otrs/Kernel/Config/Files and /opt/otrs/var/tmp).
Could someone please let me know what is it that I'm missing here?
Regards,
/HS
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