James,
They can set it themselves through their Preferences, by selecting those
queues applicable under 'My Queues' and the desired notification options
(Move, Follow Up etc). Or you can do it as admin by modifying their user
profiles; Admin - [Users] (Search: %) - :
New ticket notification :
(Send me a notification if there is a new ticket in "My Queues".)
Follow up notification :
(Send me a notification if a customer sends a follow up and I'm the
owner of this ticket.)
=
Ticket lock timeout notification :
(Send me a notification if a ticket is unlocked by the system.)
Move notification :
(Send me a notification if a ticket is moved into one of "My Queues".)
My Queues :
(Your queue selection of your favourite queues. You also get notified
about those queues via email if enabled.)
Here and there in SysConfig there are some extra tweak settings for
notifications. (Search on 'notif')
Like Ticket -> Core::Ticket, Ticket::PendingNotificationOnlyToOwner
Kind regards,
frans
From: [email protected] [mailto:[email protected]] On Behalf Of
James Leiter
Sent: donderdag 26 maart 2009 16:34
To: [email protected]
Subject: [otrs] Email Accounts
James Leiter
I am trying to set up ORTS to relay the tickets notifications to more
than one person, it has them sent to me but I would like to add 2 other
people to receive the same notifications, I need to know where exactly I
have to go to config all of it. And with one of the users I have to set
it up where they only get notify about one of the queues not the others.
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