Of course we are going to take your word on that, Jeremy. :-)
There never can be enough answerers.

Usually you can find the OTRS parts you can put in the crontab (of user
otrs) under /opt/otrs/var/cron.
The file postmaster_mailbox is I think what you are looking for.

Put this in the crontab (of user otrs):

# fetch emails every 10 minutes
*/10 * * * *    $HOME/bin/PostMasterMailbox.pl >> /dev/null


Kind regards,

Frans

> 
> let me just say, thank y'all so much for helping me out with my
> questions.  I am, in turn, trying to answer questions when I have the
> knowledge and skills to do so.
> 
> My next question concerns cron jobs for checking Postmaster Mail
> Accounts.  We currently have two accounts that dump into two queues -
> one queue per address.  The script works perfectly when the 'run now'
x
> is clicked.  How would one generate a crontab entry to check the
> accounts every x number of minutes?
> 
> Our accounts are being accessed via imap.  We are running orts 2.3.4
on
> openSuSE 10.3
> 
> Thanks
> 
> 
> 
> Jeremy Adams
> PC Support Specialist I
> Cedar Valley College
> 972.860.8086
> 
> 
> 
> 
> 
> 
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