Give it a try to OTRS - Manager<http://sourceforge.net/project/showfiles.php?group_id=188838&package_id=220946&release_id=631591>, maybe it does not have all the reports you request but you'll find most of them and some other
On Sat, Mar 28, 2009 at 9:02 AM, Luca Maranzano <[email protected]> wrote: > Hi all, > we are using OTRS 2.3.4 and we are very happy with it! > We are in the need to generate a report with the following data: > - For all the ticket of the last month in a particular Queue: > - date and time of creation time > - subject of the ticket > - date and time of closing time > - operator who worked on the ticket > - (if possible) time elapsed between open and close time > > We have tryed the Stat module but without success. > Is it possibile or is it necessary to query directly the Database? > > > Thank you in advance. > Kind regards, > Luca > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > -- Leonardo Certuche 301 284 6250 [email protected] www.itcon-ltda.com Medellín, Colombia
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