Hi! I'm trying to setup an otrs installation with SMIME (emails to the otrs email adress will arrive in encrypted format), but until now I was not able to get a working setup.
I'm using OTRS 2.3.4 with mod_perl on an Ubuntu 8.04.
If there arrives an ecrypted ticket I see the following message in the
error log:
ERROR: OTRS-CGI-13 Perl: 5.8.8 OS: linux Time: Wed Mar 10 20:59:13 2009
Message: Need Hash!
Traceback (5253):
Module: Kernel::System::Crypt::SMIME::Decrypt (v1.24.2.5) Line: 193
Module: Kernel::Output::HTML::ArticleCheckSMIME::Check (v1.17) Line: 117
Module: Kernel::Modules::AgentTicketQueue::ShowTicket (v1.54) Line: 307
Module: Kernel::Modules::AgentTicketQueue::Run (v1.54) Line: 259
Module: Kernel::System::Web::InterfaceAgent::Run (v1.35) Line: 824
Module:
ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler
(unknown version) Line: 47
Module: (eval) (v1.87) Line: 204
Module: ModPerl::RegistryCooker::run (v1.87) Line: 204
Module: ModPerl::RegistryCooker::default_handler (v1.87) Line: 170
Module: ModPerl::Registry::handler (v1.99) Line: 31
For reference here my checkModules output:
./otrs.checkModules
o CGI............................ok (v3.15)
o Date::Pcalc....................ok (v1.2)
o Date::Format...................ok (v2.22)
o DBI............................ok (v1.601)
o DBD::mysql.....................ok (v4.005)
o Digest::MD5....................ok (v2.36)
o Crypt::PasswdMD5...............ok (v1.3)
o LWP::UserAgent.................ok (v2.036)
o IO::Scalar.....................ok (v2.110)
o IO::Wrap.......................ok (v2.110)
o MIME::Base64...................ok (v3.07)
o Mail::Internet.................ok (v2.04)
o MIME::Tools....................ok (v5.427)
o Net::DNS.......................ok (v0.63)
o Net::POP3......................ok (v2.28)
o Net::POP3::SSLWrapper.......ok (v0.02)
o Net::IMAP::Simple..............ok (v1.17)
o Net::IMAP::Simple::SSL......ok (v1.3)
o Net::SMTP......................ok (v2.29)
o Authen::SASL................ok (v2.11)
o Net::LDAP......................not installed! (not required / for
directory authentication)
o GD.............................ok (v2.35)
o GD::Text....................ok (v0.86)
o GD::Graph...................ok (v1.44)
o GD::Graph::lines............ok (v1.15)
o GD::Text::Align.............ok (v1.18)
o PDF::API2......................ok (v0.68)
o Compress::Zlib..............ok (v2.008)
o XML::Parser....................ok (v2.34)
I also imported the private and public part of the certificate (in the
admin webinterface) + the root certificate (thawte).
It seems to be the same problem as Leo had ~2 years ago:
http://lists.otrs.org/pipermail/dev/2007-March/001516.html
but he did not managed to get a working SMIME setup either.
I was also looking in the bugzilla database and found this entry:
http://bugs.otrs.org/show_bug.cgi?id=2452
I guess this fix was already merged upstream?
Any help would be appreciated.
thanks
Christoph
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