Some tips: - Edit /otrs/Kernel/Config.pm and replace r...@localhost for a real email address in AdminEmail - Associate email addresses to queues in index.pl?Action=AdminSystemAddress so you have a valid from field for each mail sent - If you want OTRS to automatically create tickets from emails, create a pop/imap account in index.pl?Action=AdminMailAccount
Have fun and take your time to understand how it works! On Wed, Apr 8, 2009 at 8:25 AM, Gab Aldien <[email protected]> wrote: > Hi everybody > > I just have installed OTRS on my windows system, and I am trying to use it. > I am currently reading the documentation on how to send and receive emails: > http://doc.otrs.org/2.3/en/html/x1331.html > > But I don't understand everything. I have edited Kernel\Config.pm as said > on page http://doc.otrs.org/2.3/en/html/c1308.html in order to have > something compatible with windows. As the host, I gave the microsoft outlook > one for my computer, something like pc356984.enterprise.lambda.com. Since > then, I can send email from OTRS to my outlook, and I receive it on my > outlook. But when I try to make a reply, or a new ticket, it fails. It uses > the adress o...@localhost, but this adress c4n't be found by outlook > > And the documentation is unclear for a total beginner like me. It speaks > about how to create and configure account. But are these accounts to be real > accounts from reals adresses? Or are they some accounts that I have to > create to send emails to when I want to send a new ticket? Since the > interface is asking for pop3 stuff, I think the first hypothesis is the good > one. > > But then I still have a question: How to configure the adress to which I > will send emails to create tickets in otrs, and if it is really > o...@localhost, what do I have to do to make it work? > > Best regards > > Gauthier Perrineau > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > -- Leonardo Certuche 301 284 6250 [email protected] www.itcon-ltda.com Medellín, Colombia
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