Hi Riccardo, A customer is able to do something on his tickets via customer console. He is able at least to close, postpendig and changing priority... If you are looking to anything else give Customer an Agent account
On Thu, Apr 9, 2009 at 1:01 PM, Riccardo <[email protected]> wrote: > Hi, I'd like to use one command of Agent Interface in the Customer > Interface. > What I'd like to make is allow a Customer to manage a ticket. So what I > need is to allow a costumer to have access to TicketQueue or manage a > ticket acting as an Agent. > Is there anyone who can help me? > Thanks > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
