I made some changes on the config.pm thus i need to restart the otrs in order to see the changes.
I of course tried restarting httpd and mysqld but still i dont think thats it. if the file is not there what should i do? is there any other way to restart otrs? Regards Zahir -----Original Message----- From: [email protected] [mailto:[email protected]] Sent: Thursday, April 09, 2009 11:56 AM To: [email protected] Subject: otrs Digest, Vol 7, Issue 15 Send otrs mailing list submissions to [email protected] To subscribe or unsubscribe via the World Wide Web, visit http://lists.otrs.org/cgi-bin/listinfo/otrs or, via email, send a message with subject or body 'help' to [email protected] You can reach the person managing the list at [email protected] When replying, please edit your Subject line so it is more specific than "Re: Contents of otrs digest..." Today's Topics: 1. Re: Help, restarting OTRS on centos 5 (Marco Vannini) 2. Re: Help, restarting OTRS on centos 5 (Carlos Eduardo Goncalves) 3. Re: Help, restarting OTRS on centos 5 (Marco Vannini) 4. Customer Notifications New Ticket/Closed Ticket (Le machito) 5. Stats. Hos to use an external field imported to MySql? (Le machito) 6. Re: TEMPLATES (Craig Meirick) 7. Re: Change queue without being owner (Javier Barroso) ---------------------------------------------------------------------- Message: 1 Date: Wed, 8 Apr 2009 17:18:51 +0200 From: Marco Vannini <[email protected]> Subject: Re: [otrs] Help, restarting OTRS on centos 5 To: "User questions and discussions about OTRS." <[email protected]> Message-ID: <[email protected]> Content-Type: text/plain; charset=ISO-8859-1 otrs is a "lamp" or I'm wrong ? just check if apache & mysql are running or try to restart them: service httpd restart service mysqld restart On Wed, Apr 8, 2009 at 5:08 PM, ZAHIR, Feraldi Zahrial <[email protected]> wrote: > Hi all, > > i need a really quick help on restarting OTRS running under centos 5, > i tried to look for otrs under /etc/init.d/otrs restart its not there > > thanks for the help > > regards > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > ------------------------------ Message: 2 Date: Wed, 8 Apr 2009 12:26:34 -0300 From: Carlos Eduardo Goncalves <[email protected]> Subject: Re: [otrs] Help, restarting OTRS on centos 5 To: "User questions and discussions about OTRS." <[email protected]> Message-ID: <[email protected]> Content-Type: text/plain; charset="iso-8859-1" Hi, In my enviroment CentOS this file is there. I guess the file has deleted/losted in your server. regards 2009/4/8 ZAHIR, Feraldi Zahrial <[email protected]> > Hi all, > > i need a really quick help on restarting OTRS running under centos 5, > i tried to look for otrs under /etc/init.d/*otrs restart* its not > there > > thanks for the help > > regards > ** > ** > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://lists.otrs.org/pipermail/otrs/attachments/20090408/3c7bbf7d/attachment-0001.html> ------------------------------ Message: 3 Date: Wed, 8 Apr 2009 17:42:17 +0200 From: Marco Vannini <[email protected]> Subject: Re: [otrs] Help, restarting OTRS on centos 5 To: "User questions and discussions about OTRS." <[email protected]> Message-ID: <[email protected]> Content-Type: text/plain; charset=ISO-8859-1 it should be there but it is not mandatory for the usage of the tool. I've understood that Zahir was not able to use it (the tool), in fact when /etc/init.d/otrs is run it prompt you if any prerequired component is not running and then sets cron jobs & postmaster & others... On Wed, Apr 8, 2009 at 5:26 PM, Carlos Eduardo Goncalves <[email protected]> wrote: > Hi, > > In my enviroment CentOS this file is there. I guess the file has > deleted/losted in your server. > > regards > > > 2009/4/8 ZAHIR, Feraldi Zahrial <[email protected]> >> >> Hi all, >> >> i need a really quick help on restarting OTRS running under centos 5, >> i tried to look for otrs under /etc/init.d/otrs restart its not there >> >> thanks for the help >> >> regards >> >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> >> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! >> http://www.otrs.com/en/support/enterprise-subscription/ > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > ------------------------------ Message: 4 Date: Wed, 8 Apr 2009 18:20:01 +0200 From: Le machito <[email protected]> Subject: [otrs] Customer Notifications New Ticket/Closed Ticket To: "[email protected]" <[email protected]> Message-ID: <[email protected]> Content-Type: text/plain; charset="iso-8859-1" Hi all, Our OTRS is accessed only by agents, the customers send emails and the call center distribute this request to the different queues. I am looking to add a Customer Notification (By email) to say: 1) Your new request have the ticket number xxx, etc etc 2) Your ticket xxx is closed. Thanks etc etc I don't want to use the option "change status" because I am interested only in this 2 solutions. (New Ticket-Closed Ticket) Do you know where can I configure it? Thanks in advance Raoul -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://lists.otrs.org/pipermail/otrs/attachments/20090408/9a28589b/attachment-0001.html> ------------------------------ Message: 5 Date: Wed, 8 Apr 2009 18:38:37 +0200 From: Le machito <[email protected]> Subject: [otrs] Stats. Hos to use an external field imported to MySql? To: [email protected], "[email protected]" <[email protected]> Message-ID: <[email protected]> Content-Type: text/plain; charset="iso-8859-1" Hi all, I downloaded from another database to MySql some fields related with our customers as "Building". I want to use this information in my stats but I can not get this field. Any idea about how to get this field information in our stats? We are looking for the number of tickets by Building (We need to know hoy many tickets are coming from the different buildings) Thanks in advance Raoul -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://lists.otrs.org/pipermail/otrs/attachments/20090408/a3264530/attachment-0001.html> ------------------------------ Message: 6 Date: Wed, 08 Apr 2009 15:58:01 -0500 From: "Craig Meirick" <[email protected]> Subject: Re: [otrs] TEMPLATES To: [email protected] Message-ID: <[email protected]> Content-Type: text/plain; charset=ISO-8859-1 I have been able to get the button (described below) to work. I have also added a second button directly below this one by inserting this twice (a copy of this code directly below it). My question is, how do you create a second button directly to the right of the original button instead of below it? I have tried different ways of editing the table to get it to go to the right but unsuccessful. Thanks In Advance. Craig Hi Tony, Can someone please help me? I like to create a template for a one of my queue. EXAMPLE; We have a queue called "NewHire", and we would like to add a template to it; so when a customer submitt a "new hire request", we would like the template to pop-up and have them fill out the blanks. The template is just a word document. Any ideas on how to do this? I'm using the lastet OTRS on windows enviroment. thank you, For one specific queue, it would be difficult, but you can search for # <form action="$Env{"CGIHandle"}" method="post" enctype="multipart/form-data"> # <input type="hidden" name="Action" value="$Env{"Action"}"> # <input type="hidden" name="Subaction" value="StoreNew"> # <input type="hidden" name="FormID" value="$QData{"FormID"}"> # <input type="hidden" name="ExpandCustomerName" value="2"> # <input type="hidden" name="Subject" value="Example Subject"> # <input type="hidden" name="Body" value="Name: # Product: # Comment:"> # <input class="button" type="submit" name="" value="$Text{"Example Template"}"> # </form> # <hr> in AgnetTicketPhone.dtl This will create a button in your Phone Ticket Mask which will populate the body of the ticket. This will be available to all agents of all queues. -- Shawn Beasley ((otrs)) :: OTRS AG :: Norsk-Data-Stra?e 1 :: 61352 Bad Homburg Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: Communication with success! >~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~> Craig Meirick, Help Desk/PC Support -- [email protected] Northeast Iowa Community College <~<~<~<~<~<~<~<~<~<~<~<~<~<~<~<~<~<~<~<~<~<~<~< ------------------------------ Message: 7 Date: Thu, 9 Apr 2009 11:55:16 +0200 From: Javier Barroso <[email protected]> Subject: Re: [otrs] Change queue without being owner To: "User questions and discussions about OTRS." <[email protected]> Message-ID: <[email protected]> Content-Type: text/plain; charset=ISO-8859-1 Hi, First, sorry, I missed this mail. On Sat, Feb 28, 2009 at 10:34 AM, Steven Carr <[email protected]> wrote: > On 24/2/09 13:09, Javier Barroso wrote: >> Response to [1] (I can't reply from gmail :( now ) >> Ticket::Frontend::MoveSetState: ?did the trick >> >> [1] http://lists.otrs.org/pipermail/otrs/2009-January/025447.html > > Where did you find this option? I did a search through SysConfig but was > unable to find it. See it at admin OTRS manual [1] at B.2.26.2 [1] ftp.otrs.org/pub/otrs/doc/doc-admin/2.0/en/pdf/otrs_admin_book.pdf Regards, ------------------------------ --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ End of otrs Digest, Vol 7, Issue 15 *********************************** --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
