This what I have
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using -f
Content-Type: text/plain; charset="utf-8"
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Content-Transfer-Encoding: quoted-printable
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Subject: Re: [Ticket#2009040710000016] New State "closed successful"!
X-Powered-BY: OTRS - Open Ticket Request System (http://otrs.org/)
X-Mailer: OTRS Mail Service (2.3.4)
Date: Thu, 9 Apr 2009 11:40:02 +0200
X-Loop: yes
Message-ID: <[email protected]>
To: [email protected]
From: OTRS System <[email protected]>
X-Spam-Score-ISDUS-2: 0 (0) RECIPIENT_EXPLICITLY_EXEMPTED
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-----Original Message-----
From: [email protected] [mailto:[email protected]] On Behalf Of
[email protected]
Sent: 09 April 2009 03:37 PM
To: [email protected]
Subject: otrs Digest, Vol 7, Issue 27
Send otrs mailing list submissions to
[email protected]
To subscribe or unsubscribe via the World Wide Web, visit
http://lists.otrs.org/cgi-bin/listinfo/otrs
or, via email, send a message with subject or body 'help' to
[email protected]
You can reach the person managing the list at
[email protected]
When replying, please edit your Subject line so it is more specific
than "Re: Contents of otrs digest..."
Today's Topics:
1. Re: otrs Digest, Vol 7, Issue 24 (Marco Vannini)
----------------------------------------------------------------------
Message: 1
Date: Thu, 9 Apr 2009 15:36:33 +0200
From: Marco Vannini <[email protected]>
Subject: Re: [otrs] otrs Digest, Vol 7, Issue 24
To: "User questions and discussions about OTRS." <[email protected]>
Message-ID:
<[email protected]>
Content-Type: text/plain; charset=ISO-8859-1
If you are using outlook, selecting a message and clicking with the
right button there is "Message Options...". It opens a windows where
you can find something like:
Microsoft Mail Internet Headers Version 2.0
Received: from MIEXC04 ([xxxx]) by MIEXC06.xxxxh Microsoft
SMTPSVC(5.0.2195.6713);
Thu, 9 Apr 2009 14:42:55 +0200
Received: from rmexc03.xxxx ([xxxxx]) by MIEXC04.xxxx with Microsoft
SMTPSVC(5.0.2195.6713);
Thu, 9 Apr 2009 14:42:54 +0200
Received: from RMEXC02.xxxx ([xxxx]) by rmexc03.xxxx with Microsoft
SMTPSVC(5.0.2195.6713);
Thu, 9 Apr 2009 14:42:52 +0200
X-MimeOLE: Produced By Microsoft Exchange V6.0.6603.0
content-class: urn:content-classes:message
MIME-Version: 1.0
Content-Type: multipart/mixed;
boundary="----_=_NextPart_001_01C9B910.B1982084"
[...]
This message, in this case, tooks 3 sec to reach me (or at least the
server where I pop3 it)
On Thu, Apr 9, 2009 at 3:27 PM, Brent Botha <[email protected]> wrote:
> Ok where would or should I say can I find the raw data you are speaking
of??
>
> -----Original Message-----
> From: [email protected] [mailto:[email protected]] On Behalf Of
> [email protected]
> Sent: 09 April 2009 03:22 PM
> To: [email protected]
> Subject: otrs Digest, Vol 7, Issue 24
>
> Send otrs mailing list submissions to
> ? ? ? [email protected]
>
> To subscribe or unsubscribe via the World Wide Web, visit
> ? ? ? ?http://lists.otrs.org/cgi-bin/listinfo/otrs
> or, via email, send a message with subject or body 'help' to
> ? ? ? [email protected]
>
> You can reach the person managing the list at
> ? ? ? [email protected]
>
> When replying, please edit your Subject line so it is more specific
> than "Re: Contents of otrs digest..."
>
>
> Today's Topics:
>
> ? 1. Re: ?otrs Digest, Vol 7, Issue 22 (Marco Vannini)
>
>
> ----------------------------------------------------------------------
>
> Message: 1
> Date: Thu, 9 Apr 2009 15:21:09 +0200
> From: Marco Vannini <[email protected]>
> Subject: Re: [otrs] otrs Digest, Vol 7, Issue 22
> To: "User questions and discussions about OTRS." <[email protected]>
> Message-ID:
> ? ? ? ?<[email protected]>
> Content-Type: text/plain; charset=ISO-8859-1
>
> As soon as you receive the email (or if you just have one) try to read
> the hidden headers (raw data of the email), there you could find where
> is spent the time.
>
> On Thu, Apr 9, 2009 at 3:10 PM, Brent Botha <[email protected]> wrote:
>> Using our default Smtp server
>> We don't have any problem send mail if send out there maybe a one minute
>> delay.
>> But OTRS mail are taking up to an hour sometimes before I receive
> anything.
>> Sent a message to myself after the last post and still waiting
>>
>> -----Original Message-----
>> From: [email protected] [mailto:[email protected]] On Behalf Of
>> [email protected]
>> Sent: 09 April 2009 03:05 PM
>> To: [email protected]
>> Subject: otrs Digest, Vol 7, Issue 22
>>
>> Send otrs mailing list submissions to
>> ? ? ? [email protected]
>>
>> To subscribe or unsubscribe via the World Wide Web, visit
>> ? ? ? ?http://lists.otrs.org/cgi-bin/listinfo/otrs
>> or, via email, send a message with subject or body 'help' to
>> ? ? ? [email protected]
>>
>> You can reach the person managing the list at
>> ? ? ? [email protected]
>>
>> When replying, please edit your Subject line so it is more specific
>> than "Re: Contents of otrs digest..."
>>
>>
>> Today's Topics:
>>
>> ? 1. Re: ?Time delays on Recieving Tickets (Marco Vannini)
>> ? 2. Re: ?otrs Digest, Vol 7, Issue 21 (Brent Botha)
>>
>>
>> ----------------------------------------------------------------------
>>
>> Message: 1
>> Date: Thu, 9 Apr 2009 14:58:15 +0200
>> From: Marco Vannini <[email protected]>
>> Subject: Re: [otrs] Time delays on Recieving Tickets
>> To: "User questions and discussions about OTRS." <[email protected]>
>> Message-ID:
>> ? ? ? ?<[email protected]>
>> Content-Type: text/plain; charset=ISO-8859-1
>>
>> Postmaster jobs are managed by the crontab. Try to modify (as in
>> fedora) /opt/otrs/var/cron/postmaster*
>>
>> and then
>>
>> service restart otrs
>>
>> For the outgoing email depends on what you use (smtp or sendmail or
>> other)....
>>
>>
>>
>> On Thu, Apr 9, 2009 at 1:37 PM, Brent Botha <[email protected]> wrote:
>>> Hello All
>>>
>>> Im new to OTRS
>>>
>>> I am having a problem that when I send a ticket to our OTRS system there
>> is
>>> a delay of say 15 mins before I receive the ticket in my queue.
>>>
>>> If I go into the Admin console and then into postmaster ?mail account
and
>>> say run now the message is received right away.
>>>
>>>
>>>
>>> There also seems to be a delay in my replies ie. Change of owner or
>>> acknowledgement of the ticket number
>>>
>>>
>>>
>>> Pleas eany help would be great as I need to present a WORKING TICKET
>> SYSTEM
>>> ON THE 17TH APRIL.
>>>
>>>
>>>
>>> Thanking you in advance
>>>
>>>
>>>
>>> Regards
>>>
>>> Brent Botha
>>>
>>> Senior System Administrator
>>>
>>> NXT - A Convergence Innovation Company
>>>
>>>
>>>
>>> Office + 27 11 322 3332
>>>
>>> Mobile +27 82 375 0887
>>>
>>> Skype ID brentbotha
>>>
>>> Email [email protected]
>>>
>>> www.nxtnow.co.za
>>>
>>>
>>>
>>> Physical Address: Level 6, 3 Sandown Valley Crescent, Sandton
>>>
>>> This email is intended only for the person to whom it is addressed
and/or
>>> otherwise authorized personnel. The information contained herein and
>>> attached is confidential and the property of The NXT Thing Now (Pty)
Ltd.
>> If
>>> you are not the intended recipient, please be advised that viewing this
>>> message and any attachments, as well as copying, forwarding, printing,
> and
>>> disseminating any information related to this email is prohibited, and
>> that
>>> you should not take any action based on the content of this email and/or
>> its
>>> attachments. If you received this message in error, please contact the
>>> sender and destroy all copies of this email and any attachment. Please
>> note
>>> that the views and opinions expressed herein are solely those of the
>> author
>>> and do not necessarily reflect those of the company. While antivirus
>>> protection tools have been employed, you should check this email and
>>> attachments for the presence of viruses. No warranties or assurances are
>>> made in relation to the safety and content of this email and
attachments.
>>> The NXT Thing Now (Pty) Ltd. accepts no liability for any damage caused
> by
>>> any virus transmitted by or contained in this email and attachments. No
>>> liability is accepted for any consequences arising from this email.
>>>
>>>
>>>
>>> Please consider the environment before printing this email
>>>
>>>
>>>
>>>
>>>
>>> ---------------------------------------------------------------------
>>> OTRS mailing list: otrs - Webpage: http://otrs.org/
>>> Archive: http://lists.otrs.org/pipermail/otrs
>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>>>
>>> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
>>> http://www.otrs.com/en/support/enterprise-subscription/
>>>
>>
>>
>> ------------------------------
>>
>> Message: 2
>> Date: Thu, 9 Apr 2009 15:02:13 +0200
>> From: "Brent Botha" <[email protected]>
>> Subject: Re: [otrs] otrs Digest, Vol 7, Issue 21
>> To: <[email protected]>
>> Message-ID:
>>
>>
>
<!&!AAAAAAAAAAAYAAAAAAAAAF5Y7IrMejhDgz9SjWXlLYbCgAAAEAAAAAziWz7TR/9KpHLU98TH
>> [email protected]>
>>
>> Content-Type: text/plain; ? ? ? charset="us-ascii"
>>
>> Ok thanks guys Postmaster is working but when I close a ticket there is
>> still a big delay or if I make any changes
>> Any Suggestions
>>
>> -----Original Message-----
>> From: [email protected] [mailto:[email protected]] On Behalf Of
>> [email protected]
>> Sent: 09 April 2009 02:56 PM
>> To: [email protected]
>> Subject: otrs Digest, Vol 7, Issue 21
>>
>> Send otrs mailing list submissions to
>> ? ? ? [email protected]
>>
>> To subscribe or unsubscribe via the World Wide Web, visit
>> ? ? ? ?http://lists.otrs.org/cgi-bin/listinfo/otrs
>> or, via email, send a message with subject or body 'help' to
>> ? ? ? [email protected]
>>
>> You can reach the person managing the list at
>> ? ? ? [email protected]
>>
>> When replying, please edit your Subject line so it is more specific
>> than "Re: Contents of otrs digest..."
>>
>>
>> Today's Topics:
>>
>> ? 1. Re: ?otrs Digest, Vol 7, Issue 19 (Brent Botha)
>> ? 2. Re: ?otrs Digest, Vol 7, Issue 15 (ZAHIR, Feraldi Zahrial)
>> ? 3. Re: ?otrs Digest, Vol 7, Issue 20 (Brent Botha)
>> ? 4. Re: ?Customer Notifications New Ticket/Closed Ticket
>> ? ? ?(Jeremy Adams)
>>
>>
>> ----------------------------------------------------------------------
>>
>> Message: 1
>> Date: Thu, 9 Apr 2009 14:12:19 +0200
>> From: "Brent Botha" <[email protected]>
>> Subject: Re: [otrs] otrs Digest, Vol 7, Issue 19
>> To: <[email protected]>
>> Message-ID:
>>
>>
>
<!&!AAAAAAAAAAAYAAAAAAAAAF5Y7IrMejhDgz9SjWXlLYbCgAAAEAAAAPQeT3VSbdtBnO54jc1p
>> [email protected]>
>>
>> Content-Type: text/plain; ? ? ? charset="us-ascii"
>>
>> Centos Linux
>>
>> -----Original Message-----
>> From: [email protected] [mailto:[email protected]] On Behalf Of
>> [email protected]
>> Sent: 09 April 2009 02:09 PM
>> To: [email protected]
>> Subject: otrs Digest, Vol 7, Issue 19
>>
>> Send otrs mailing list submissions to
>> ? ? ? [email protected]
>>
>> To subscribe or unsubscribe via the World Wide Web, visit
>> ? ? ? ?http://lists.otrs.org/cgi-bin/listinfo/otrs
>> or, via email, send a message with subject or body 'help' to
>> ? ? ? [email protected]
>>
>> You can reach the person managing the list at
>> ? ? ? [email protected]
>>
>> When replying, please edit your Subject line so it is more specific
>> than "Re: Contents of otrs digest..."
>>
>>
>> Today's Topics:
>>
>> ? 1. Re: ?Time delays on Recieving Tickets (Frans Stekelenburg)
>>
>>
>> ----------------------------------------------------------------------
>>
>> Message: 1
>> Date: Thu, 9 Apr 2009 14:08:23 +0200
>> From: Frans Stekelenburg <[email protected]>
>> Subject: Re: [otrs] Time delays on Recieving Tickets
>> To: "User questions and discussions about OTRS." <[email protected]>
>> Message-ID:
>> ? ? ? ?<[email protected]>
>> Content-Type: text/plain; charset="us-ascii"
>>
>> Unix or windows?
>>
>>
>>
>> Postmaster function (script) ?is called from a scheduled command. On
>> unix in cron. By default every 10 minutes.
>>
>>
>>
>> gr,
>>
>> Frans
>>
>>
>>
>> From: [email protected] [mailto:[email protected]] On Behalf Of
>> Brent Botha
>> Sent: donderdag 9 april 2009 13:38
>> To: [email protected]
>> Subject: [otrs] Time delays on Recieving Tickets
>>
>>
>>
>> Hello All
>>
>> Im new to OTRS
>>
>> I am having a problem that when I send a ticket to our OTRS system there
>> is a delay of say 15 mins before I receive the ticket in my queue.
>>
>> If I go into the Admin console and then into postmaster ?mail account
>> and ?say run now the message is received right away.
>>
>>
>>
>> There also seems to be a delay in my replies ie. Change of owner or
>> acknowledgement of the ticket number
>>
>>
>>
>> Pleas eany help would be great as I need to present a WORKING TICKET
>> SYSTEM ON THE 17TH APRIL.
>>
>>
>>
>> Thanking you in advance
>>
>>
>>
>> Regards
>>
>> Brent Botha
>>
>> Senior System Administrator
>>
>> NXT - A Convergence Innovation Company
>>
>>
>>
>> Office + 27 11 322 3332
>>
>> Mobile +27 82 375 0887
>>
>> Skype ID brentbotha
>>
>> Email [email protected]
>>
>> www.nxtnow.co.za
>>
>>
>>
>> Physical Address: Level 6, 3 Sandown Valley Crescent, Sandton
>>
>> This email is intended only for the person to whom it is addressed
>> and/or otherwise authorized personnel. The information contained herein
>> and attached is confidential and the property of The NXT Thing Now (Pty)
>> Ltd. If you are not the intended recipient, please be advised that
>> viewing this message and any attachments, as well as copying,
>> forwarding, printing, and disseminating any information related to this
>> email is prohibited, and that you should not take any action based on
>> the content of this email and/or its attachments. If you received this
>> message in error, please contact the sender and destroy all copies of
>> this email and any attachment. Please note that the views and opinions
>> expressed herein are solely those of the author and do not necessarily
>> reflect those of the company. While antivirus protection tools have been
>> employed, you should check this email and attachments for the presence
>> of viruses. No warranties or assurances are made in relation to the
>> safety and content of this email and attachments. The NXT Thing Now
>> (Pty) Ltd. accepts no liability for any damage caused by any virus
>> transmitted by or contained in this email and attachments. No liability
>> is accepted for any consequences arising from this email.
>>
>>
>>
>> Please consider the environment before printing this email
>> <http://www.passport.panda.org/>
>>
>>
>>
>>
>>
>> -------------- next part --------------
>> An HTML attachment was scrubbed...
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>>
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>> nt.png>
>>
>> ------------------------------
>>
>> ---------------------------------------------------------------------
>> OTRS mailing list: otrs - Webpage: http://otrs.org/
>> Archive: http://lists.otrs.org/pipermail/otrs
>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>>
>> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
>> http://www.otrs.com/en/support/enterprise-subscription/
>>
>> End of otrs Digest, Vol 7, Issue 19
>> ***********************************
>>
>>
>>
>> ------------------------------
>>
>> Message: 2
>> Date: Thu, 9 Apr 2009 14:43:16 +0200
>> From: "ZAHIR, Feraldi Zahrial" <[email protected]>
>> Subject: Re: [otrs] otrs Digest, Vol 7, Issue 15
>> To: otrs <[email protected]>
>> Message-ID: <h00008820441caf1.1239280996.scalix.unido....@mhs>
>> Content-Type: text/plain; ? ? ? charset="US-ASCII"
>>
>> I made some changes on the config.pm thus i need to restart the otrs in
>> order to see the changes.
>>
>> I of course tried restarting httpd and mysqld but still i dont think
thats
>> it.
>> if the file is not there what should i do? is there any other way to
> restart
>> otrs?
>>
>>
>> Regards
>>
>> Zahir
>>
>> -----Original Message-----
>> From: [email protected] [mailto:[email protected]]
>> Sent: Thursday, April 09, 2009 11:56 AM
>> To: [email protected]
>> Subject: otrs Digest, Vol 7, Issue 15
>>
>> Send otrs mailing list submissions to
>> ? ? ? [email protected]
>>
>> To subscribe or unsubscribe via the World Wide Web, visit
>> ? ? ? ?http://lists.otrs.org/cgi-bin/listinfo/otrs
>> or, via email, send a message with subject or body 'help' to
>> ? ? ? [email protected]
>>
>> You can reach the person managing the list at
>> ? ? ? [email protected]
>>
>> When replying, please edit your Subject line so it is more specific than
>> "Re: Contents of otrs digest..."
>>
>>
>> Today's Topics:
>>
>> ? 1. Re: ?Help, restarting OTRS on centos 5 (Marco Vannini)
>> ? 2. Re: ?Help, restarting OTRS on centos 5 (Carlos Eduardo Goncalves)
>> ? 3. Re: ?Help, restarting OTRS on centos 5 (Marco Vannini)
>> ? 4. ?Customer Notifications New Ticket/Closed Ticket (Le machito)
>> ? 5. ?Stats. Hos to use an external field imported to MySql?
>> ? ? ?(Le machito)
>> ? 6. Re: ?TEMPLATES (Craig Meirick)
>> ? 7. Re: ?Change queue without being owner (Javier Barroso)
>>
>>
>> ----------------------------------------------------------------------
>>
>> Message: 1
>> Date: Wed, 8 Apr 2009 17:18:51 +0200
>> From: Marco Vannini <[email protected]>
>> Subject: Re: [otrs] Help, restarting OTRS on centos 5
>> To: "User questions and discussions about OTRS." <[email protected]>
>> Message-ID:
>> ? ? ? ?<[email protected]>
>> Content-Type: text/plain; charset=ISO-8859-1
>>
>> otrs is a "lamp" or I'm wrong ? just check if apache & mysql are running
> or
>> try to restart them:
>>
>> service httpd restart
>> service mysqld restart
>>
>>
>>
>> On Wed, Apr 8, 2009 at 5:08 PM, ZAHIR, Feraldi Zahrial
<[email protected]>
>> wrote:
>>> Hi all,
>>>
>>> i need a really quick help on restarting OTRS running under centos 5,
>>> i tried to look for otrs under /etc/init.d/otrs restart its not there
>>>
>>> thanks for the help
>>>
>>> regards
>>>
>>>
>>> ---------------------------------------------------------------------
>>> OTRS mailing list: otrs - Webpage: http://otrs.org/
>>> Archive: http://lists.otrs.org/pipermail/otrs
>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>>>
>>> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
>>> http://www.otrs.com/en/support/enterprise-subscription/
>>>
>>
>>
>> ------------------------------
>>
>> Message: 2
>> Date: Wed, 8 Apr 2009 12:26:34 -0300
>> From: Carlos Eduardo Goncalves <[email protected]>
>> Subject: Re: [otrs] Help, restarting OTRS on centos 5
>> To: "User questions and discussions about OTRS." <[email protected]>
>> Message-ID:
>> ? ? ? ?<[email protected]>
>> Content-Type: text/plain; charset="iso-8859-1"
>>
>> Hi,
>>
>> In my enviroment CentOS this file is there. I guess the file has
>> deleted/losted in your server.
>>
>> regards
>>
>>
>> 2009/4/8 ZAHIR, Feraldi Zahrial <[email protected]>
>>
>>> ?Hi all,
>>>
>>> i need a really quick help on restarting OTRS running under centos 5,
>>> i tried to look for otrs under /etc/init.d/*otrs restart* its not
>>> there
>>>
>>> thanks for the help
>>>
>>> regards
>>> **
>>> **
>>>
>>> ---------------------------------------------------------------------
>>> OTRS mailing list: otrs - Webpage: http://otrs.org/
>>> Archive: http://lists.otrs.org/pipermail/otrs
>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>>>
>>> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
>>> http://www.otrs.com/en/support/enterprise-subscription/
>>>
>> -------------- next part --------------
>> An HTML attachment was scrubbed...
>> URL:
>>
>
<http://lists.otrs.org/pipermail/otrs/attachments/20090408/3c7bbf7d/attachme
>> nt-0001.html>
>>
>> ------------------------------
>>
>> Message: 3
>> Date: Wed, 8 Apr 2009 17:42:17 +0200
>> From: Marco Vannini <[email protected]>
>> Subject: Re: [otrs] Help, restarting OTRS on centos 5
>> To: "User questions and discussions about OTRS." <[email protected]>
>> Message-ID:
>> ? ? ? ?<[email protected]>
>> Content-Type: text/plain; charset=ISO-8859-1
>>
>> it should be there but it is not mandatory for the usage of the tool.
>> I've understood that Zahir was not able to use it (the tool), in fact
when
>> /etc/init.d/otrs is run it prompt you if any prerequired component is not
>> running and then sets cron jobs & postmaster & others...
>>
>> On Wed, Apr 8, 2009 at 5:26 PM, Carlos Eduardo Goncalves
>> <[email protected]> wrote:
>>> Hi,
>>>
>>> In my enviroment CentOS this file is there. I guess the file has
>>> deleted/losted in your server.
>>>
>>> regards
>>>
>>>
>>> 2009/4/8 ZAHIR, Feraldi Zahrial <[email protected]>
>>>>
>>>> Hi all,
>>>>
>>>> i need a really quick help on restarting OTRS running under centos 5,
>>>> i tried to look for otrs under /etc/init.d/otrs restart its not there
>>>>
>>>> thanks for the help
>>>>
>>>> regards
>>>>
>>>>
>>>> ---------------------------------------------------------------------
>>>> OTRS mailing list: otrs - Webpage: http://otrs.org/
>>>> Archive: http://lists.otrs.org/pipermail/otrs
>>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>>>>
>>>> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
>>>> http://www.otrs.com/en/support/enterprise-subscription/
>>>
>>>
>>> ---------------------------------------------------------------------
>>> OTRS mailing list: otrs - Webpage: http://otrs.org/
>>> Archive: http://lists.otrs.org/pipermail/otrs
>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>>>
>>> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
>>> http://www.otrs.com/en/support/enterprise-subscription/
>>>
>>
>>
>> ------------------------------
>>
>> Message: 4
>> Date: Wed, 8 Apr 2009 18:20:01 +0200
>> From: Le machito <[email protected]>
>> Subject: [otrs] Customer Notifications New Ticket/Closed Ticket
>> To: "[email protected]" <[email protected]>
>> Message-ID:
>> ? ? ? ?<[email protected]>
>> Content-Type: text/plain; charset="iso-8859-1"
>>
>> Hi all,
>> Our OTRS is accessed only by agents, the customers send emails and the
> call
>> center distribute this request to the different queues. I am looking to
> add
>> a Customer Notification (By email) to say:
>> 1) Your new request have the ticket number xxx, etc etc
>> 2) Your ticket xxx is closed. Thanks etc etc
>>
>> I don't want to use the option "change status" because I am interested
> only
>> in this 2 solutions. (New Ticket-Closed Ticket) Do you know where can I
>> configure it?
>>
>> Thanks in advance
>> Raoul
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>>
>> ------------------------------
>>
>> Message: 5
>> Date: Wed, 8 Apr 2009 18:38:37 +0200
>> From: Le machito <[email protected]>
>> Subject: [otrs] Stats. Hos to use an external field imported to MySql?
>> To: [email protected], "[email protected]" <[email protected]>
>> Message-ID:
>> ? ? ? ?<[email protected]>
>> Content-Type: text/plain; charset="iso-8859-1"
>>
>> Hi all,
>> I downloaded from another database to MySql some fields related with our
>> customers as "Building".
>> I want to use this information in my stats but I can not get this field.
>> Any idea about how to get this field information in our stats?
>> We are looking for the number of tickets by Building (We need to know hoy
>> many tickets are coming from the different buildings)
>>
>> Thanks in advance
>> Raoul
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>>
>> ------------------------------
>>
>> Message: 6
>> Date: Wed, 08 Apr 2009 15:58:01 -0500
>> From: "Craig Meirick" <[email protected]>
>> Subject: Re: [otrs] TEMPLATES
>> To: [email protected]
>> Message-ID: <[email protected]>
>> Content-Type: text/plain; charset=ISO-8859-1
>>
>> I have been able to get the button (described below) to work. I have also
>> added a second button directly below this one by inserting this twice (a
>> copy of this code directly below it). My question is, how do you create a
>> second button directly to the right of the original button instead of
> below
>> it?
>>
>> I have tried different ways of editing the table to get it to go to the
>> right but unsuccessful.
>>
>> Thanks In Advance.
>>
>> Craig
>>
>>
>>
>>
>>
>>
>>
>> Hi Tony,
>>
>> ? ?Can someone please help me?
>> ? ?I like to create a template for a one of my queue.
>>
>> ? ?EXAMPLE; We have a queue called "NewHire", and we would like to add a
>> template to it; so when a customer submitt a "new hire request", we would
>> like the template to pop-up and have them fill out the blanks. The
> template
>> is just a word document. Any ideas on how to do this? I'm using the
lastet
>> OTRS on windows enviroment.
>>
>> ? ?thank you,
>>
>> For one specific queue, it would be difficult, but you can search for
>>
>> # <form action="$Env{"CGIHandle"}" method="post"
>> enctype="multipart/form-data">
>>
>> # ? ? ? ?<input type="hidden" name="Action" value="$Env{"Action"}">
>> # ? ? ? ?<input type="hidden" name="Subaction" value="StoreNew">
>> # ? ? ? ?<input type="hidden" name="FormID" value="$QData{"FormID"}">
>> # ? ? ? ?<input type="hidden" name="ExpandCustomerName" value="2">
>> # ? ? ? ?<input type="hidden" name="Subject" value="Example Subject">
>> # ? ? ? ?<input type="hidden" name="Body" value="Name:
>> # ? ? ? ?Product:
>> # ? ? ? ?Comment:">
>>
>> # <input class="button" type="submit" name="" value="$Text{"Example
>> Template"}">
>>
>> # ? ? ?</form>
>> # ? ? ?<hr>
>> in AgnetTicketPhone.dtl
>>
>>
>> This will create a button in your Phone Ticket Mask which will populate
> the
>> body of the ticket.
>> This will be available to all agents of all queues.
>>
>> --
>> Shawn Beasley
>> ((otrs)) :: OTRS AG :: Norsk-Data-Stra?e 1 :: 61352 Bad Homburg
>> ? Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18
>> ? ? http://www.otrs.com/ :: Communication with success!
>>
>>
>>>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>
>> Craig Meirick, Help Desk/PC Support -- [email protected] Northeast Iowa
>> Community College <~<~<~<~<~<~<~<~<~<~<~<~<~<~<~<~<~<~<~<~<~<~<~<
>>
>>
>> ------------------------------
>>
>> Message: 7
>> Date: Thu, 9 Apr 2009 11:55:16 +0200
>> From: Javier Barroso <[email protected]>
>> Subject: Re: [otrs] Change queue without being owner
>> To: "User questions and discussions about OTRS." <[email protected]>
>> Message-ID:
>> ? ? ? ?<[email protected]>
>> Content-Type: text/plain; charset=ISO-8859-1
>>
>> Hi,
>>
>> First, sorry, I missed this mail.
>> On Sat, Feb 28, 2009 at 10:34 AM, Steven Carr
>> <[email protected]> wrote:
>>> On 24/2/09 13:09, Javier Barroso wrote:
>>>> Response to [1] (I can't reply from gmail :( now )
>>>> Ticket::Frontend::MoveSetState: ?did the trick
>>>>
>>>> [1] http://lists.otrs.org/pipermail/otrs/2009-January/025447.html
>>>
>>> Where did you find this option? I did a search through SysConfig but was
>>> unable to find it.
>> See it at admin OTRS manual [1] at B.2.26.2
>>
>> [1] ftp.otrs.org/pub/otrs/doc/doc-admin/2.0/en/pdf/otrs_admin_book.pdf
>>
>>
>> Regards,
>>
>>
>> ------------------------------
>>
>> ---------------------------------------------------------------------
>> OTRS mailing list: otrs - Webpage: http://otrs.org/
>> Archive: http://lists.otrs.org/pipermail/otrs
>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>>
>> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
>> http://www.otrs.com/en/support/enterprise-subscription/
>>
>> End of otrs Digest, Vol 7, Issue 15
>> ***********************************
>>
>>
>>
>>
>> ------------------------------
>>
>> Message: 3
>> Date: Thu, 9 Apr 2009 14:41:54 +0200
>> From: "Brent Botha" <[email protected]>
>> Subject: Re: [otrs] otrs Digest, Vol 7, Issue 20
>> To: <[email protected]>
>> Message-ID:
>>
>>
>
<!&!AAAAAAAAAAAYAAAAAAAAAF5Y7IrMejhDgz9SjWXlLYbCgAAAEAAAAFMrs85HNdZKmpQkrt6J
>> [email protected]>
>>
>> Content-Type: text/plain; ? ? ? charset="us-ascii"
>>
>> Thanks guys ill will test and let you know
>> Much appreciated
>>
>> -----Original Message-----
>> From: [email protected] [mailto:[email protected]] On Behalf Of
>> [email protected]
>> Sent: 09 April 2009 02:11 PM
>> To: [email protected]
>> Subject: otrs Digest, Vol 7, Issue 20
>>
>> Send otrs mailing list submissions to
>> ? ? ? [email protected]
>>
>> To subscribe or unsubscribe via the World Wide Web, visit
>> ? ? ? ?http://lists.otrs.org/cgi-bin/listinfo/otrs
>> or, via email, send a message with subject or body 'help' to
>> ? ? ? [email protected]
>>
>> You can reach the person managing the list at
>> ? ? ? [email protected]
>>
>> When replying, please edit your Subject line so it is more specific
>> than "Re: Contents of otrs digest..."
>>
>>
>> Today's Topics:
>>
>> ? 1. Re: ?Time delays on Recieving Tickets (Frans Stekelenburg)
>>
>>
>> ----------------------------------------------------------------------
>>
>> Message: 1
>> Date: Thu, 9 Apr 2009 14:10:16 +0200
>> From: Frans Stekelenburg <[email protected]>
>> Subject: Re: [otrs] Time delays on Recieving Tickets
>> To: "User questions and discussions about OTRS." <[email protected]>
>> Message-ID:
>> ? ? ? ?<[email protected]>
>> Content-Type: text/plain; charset="us-ascii"
>>
>> The proper way to update crontab is by using
>>
>>
>>
>> Edit:
>>
>> crontab -e
>>
>>
>>
>> crontab -e -u otrs
>>
>>
>>
>> J
>>
>>
>>
>> To list:
>>
>> crontab -l ?[-u otrs]
>>
>>
>>
>> No need to restart then
>>
>>
>>
>> mvg, frans
>>
>>
>>
>> From: [email protected] [mailto:[email protected]] On Behalf Of
>> Davin Taddeo
>> Sent: donderdag 9 april 2009 13:57
>> To: User questions and discussions about OTRS.
>> Subject: Re: [otrs] Time delays on Recieving Tickets
>>
>>
>>
>> Just dealt with this the other day myself. :)
>>
>> I would update your cron settings for the fetchmail cron job. ?The cron
>> file is located here on my system:
>> /opt/otrs/var/cron
>>
>> I have mine set to update every 3 minutes using the following line:
>> */3 * * * * ? ?/usr/bin/fetchmail -a --ssl >> /dev/null
>>
>> I believe you'll want to restart cron after this (though I could be
>> wrong), just run the Cron.sh script.
>> /opt/otrs/bin/Cron.sh
>>
>> This is on Version 2.3.4 on Centos 5.2.
>>
>> ~Davin Taddeo
>>
>>
>> Brent Botha wrote:
>>
>> Hello All
>>
>> Im new to OTRS
>>
>> I am having a problem that when I send a ticket to our OTRS system there
>> is a delay of say 15 mins before I receive the ticket in my queue.
>>
>> If I go into the Admin console and then into postmaster ?mail account
>> and ?say run now the message is received right away.
>>
>>
>>
>> There also seems to be a delay in my replies ie. Change of owner or
>> acknowledgement of the ticket number
>>
>>
>>
>> Pleas eany help would be great as I need to present a WORKING TICKET
>> SYSTEM ON THE 17TH APRIL.
>>
>>
>>
>> Thanking you in advance
>>
>>
>>
>> Regards
>>
>> Brent Botha
>>
>> Senior System Administrator
>>
>> NXT - A Convergence Innovation Company
>>
>>
>>
>> Office + 27 11 322 3332
>>
>> Mobile +27 82 375 0887
>>
>> Skype ID brentbotha
>>
>> Email [email protected]
>>
>> www.nxtnow.co.za
>>
>>
>>
>> Physical Address: Level 6, 3 Sandown Valley Crescent, Sandton
>>
>> This email is intended only for the person to whom it is addressed
>> and/or otherwise authorized personnel. The information contained herein
>> and attached is confidential and the property of The NXT Thing Now (Pty)
>> Ltd. If you are not the intended recipient, please be advised that
>> viewing this message and any attachments, as well as copying,
>> forwarding, printing, and disseminating any information related to this
>> email is prohibited, and that you should not take any action based on
>> the content of this email and/or its attachments. If you received this
>> message in error, please contact the sender and destroy all copies of
>> this email and any attachment. Please note that the views and opinions
>> expressed herein are solely those of the author and do not necessarily
>> reflect those of the company. While antivirus protection tools have been
>> employed, you should check this email and attachments for the presence
>> of viruses. No warranties or assurances are made in relation to the
>> safety and content of this email and attachments. The NXT Thing Now
>> (Pty) Ltd. accepts no liability for any damage caused by any virus
>> transmitted by or contained in this email and attachments. No liability
>> is accepted for any consequences arising from this email.
>>
>>
>>
>> Please consider the environment before printing this email
>> <http://www.passport.panda.org/>
>>
>>
>>
>>
>>
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>>
>> ------------------------------
>>
>> ---------------------------------------------------------------------
>> OTRS mailing list: otrs - Webpage: http://otrs.org/
>> Archive: http://lists.otrs.org/pipermail/otrs
>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>>
>> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
>> http://www.otrs.com/en/support/enterprise-subscription/
>>
>> End of otrs Digest, Vol 7, Issue 20
>> ***********************************
>>
>>
>>
>> ------------------------------
>>
>> Message: 4
>> Date: Thu, 09 Apr 2009 07:55:00 -0500
>> From: "Jeremy Adams" <[email protected]>
>> Subject: Re: [otrs] Customer Notifications New Ticket/Closed Ticket
>> To: <[email protected]>
>> Message-ID: <[email protected]>
>> Content-Type: text/plain; charset=US-ASCII
>>
>> OTRS does send the first message you speak of. ?As for the second
message,
>> we created a ?response. ?In ORTS click admin then response then add the
>> response you would like. ?Now this method is not an auto response,
> whatever
>> you create in this area will show up in the left of the screen in each
>> ticket. ?The agent will have to click on the newly created response then
>> send it.
>>
>> hope this helps.
>>
>>
>>
>> Jeremy Adams
>> PC Support Specialist I
>> Cedar Valley College
>> 972.860.8086
>>
>>
>>
>>
>>
>>
>>>>> Le machito <[email protected]> 04/08/09 11:20 AM >>>
>> Hi all,
>> Our OTRS is accessed only by agents, the customers send emails and the
> call
>> center distribute this request to the different queues. I am looking to
> add
>> a Customer Notification (By email) to say:
>> 1) Your new request have the ticket number xxx, etc etc
>> 2) Your ticket xxx is closed. Thanks etc etc
>>
>> I don't want to use the option "change status" because I am interested
> only
>> in this 2 solutions. (New Ticket-Closed Ticket)
>> Do you know where can I configure it?
>>
>> Thanks in advance
>> Raoul
>>
>>
>>
>>
>> ------------------------------
>>
>> ---------------------------------------------------------------------
>> OTRS mailing list: otrs - Webpage: http://otrs.org/
>> Archive: http://lists.otrs.org/pipermail/otrs
>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>>
>> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
>> http://www.otrs.com/en/support/enterprise-subscription/
>>
>> End of otrs Digest, Vol 7, Issue 21
>> ***********************************
>>
>>
>>
>> ------------------------------
>>
>> ---------------------------------------------------------------------
>> OTRS mailing list: otrs - Webpage: http://otrs.org/
>> Archive: http://lists.otrs.org/pipermail/otrs
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>>
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>>
>> End of otrs Digest, Vol 7, Issue 22
>> ***********************************
>>
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>> Archive: http://lists.otrs.org/pipermail/otrs
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>>
>> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
>> http://www.otrs.com/en/support/enterprise-subscription/
>>
>
>
> ------------------------------
>
> ---------------------------------------------------------------------
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
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>
> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
> http://www.otrs.com/en/support/enterprise-subscription/
>
> End of otrs Digest, Vol 7, Issue 24
> ***********************************
>
> ---------------------------------------------------------------------
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> Archive: http://lists.otrs.org/pipermail/otrs
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