Jim, you misanderstand my means. there already have a ticket created with ticketType problem, when we close this ticket, but we have not any solution or work-around. so we want to mark this problem as know-error.
so, where can we change the ticketType., which link ? i found priority can let me to change the tickettype,. but it only can change incident type, can not change problem type. On Thu, Apr 16, 2009 at 10:44 PM, James Burk <[email protected]> wrote: > Jeffery, > > the OTRS ticket types OOB are Problem and Problem::KnownError. > > You can view these from the admin interface "Type" link under the System > modules. To change any of the names you click on the one you want to > change, retype the name and submit. Or you can add a new one. > > Best regards, > > Jim > > >>> Jeffery Chen Fan <[email protected]> 4/16/2009 4:34 AM >>> > All OTRS users. > > when i implement problem management process, i need to change ticketType > from problem to problem::knowError. > How to do this,,, > > > > > -- > Jeffery > ___ > /\__\ "What is the world coming to?" > \/__/ > > > ----------------------------------------------------------------------------- > E-Mail correspondence to and from this sender may be subject to the > North Carolina Public Records Law, and may be disclosed to third parties. > > ------------------------------------------------------------------------------ > > > ----------------------------------------------------------------------------- > E-Mail correspondence to and from this sender may be subject to the > North Carolina Public Records Law, and may be disclosed to third parties. > > ------------------------------------------------------------------------------ > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > -- Jeffery ___ /\__\ "What is the world coming to?" \/__/
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