OTRS 2.4 will be published in 76 days.
http://www.otrs.org/download/ Beta1 may be available this week. gr, Frans From: [email protected] [mailto:[email protected]] On Behalf Of Jeffery Chen Fan Sent: maandag 20 april 2009 11:09 To: User questions and discussions about OTRS. Cc: Development community of OTRS.org Subject: Re: [dev] [otrs] bulk change (pending time) where can get the 2.4? Thanks... On Mon, Apr 20, 2009 at 4:46 PM, Frans Stekelenburg <[email protected]> wrote: Martin, It is always wonderful to receive good news on a nice and sunny day! So thank you, and of course now I can't wait until it's 1-7 ;-) We'll start making migration plans. Kindest regards, Frans > -----Original Message----- > From: [email protected] [mailto:[email protected]] On Behalf Of > Martin Edenhofer > Sent: vrijdag 17 april 2009 15:49 > To: Development community of OTRS.org > Subject: Re: [dev] bulk change (pending time) > > Hi Frans, > > good news! ;) > > > > - Bulk change 'Pending Time'. I can bulk change to state Pending, > > but this is little helpful without the ability to actual pend into > > the future > > This feature (any many more) is in the upcoming OTRS 2.4 (beta1 > 2009-04-20, stable 2009-07-01). > > See also: http://users.otrs.com/~me/bulk-2.4.png <http://users.otrs.com/%7Eme/bulk-2.4.png> > > > - Frontend::Agent::Ticket::ViewBulk - it is missing I think, unlike > > for other screens. And that is a pity. It would be very helpful to > > be able to adjust the fields for this screen as well (like for point > > 1) > > Done in upcoming 2.4. :) > > > - And of course the select all tickets at once (a grease monkey > > workaround exists for firefox) > > > > There is also a new feature in 2.4. You can switch at runtime in any > ticket overview screen between S/M/L view and you will have the bulk > action (with select all) in any ticket overview (QueueView, Locked > Ticket, Search Result, ...) > > http://users.otrs.com/~me/overview-s-2.4.png <http://users.otrs.com/%7Eme/overview-s-2.4.png> > http://users.otrs.com/~me/overview-m-2.4.png <http://users.otrs.com/%7Eme/overview-m-2.4.png> > > I hope this info will help you a litte bit more! :) > > -Martin > > On Apr 16, 2009, at 13:05 , Frans Stekelenburg wrote: > > > Hi, > > > > It appears that the bulk feature still is a bit a underdeveloped > > child of this fine product. > > > > The following features I would expect to find (amazing it still is > > not a FAQ ;-)) but am not able to do: > > > > - Bulk change 'Pending Time'. I can bulk change to state > > Pending, but this is little helpful without the ability to actual > > pend into the future > > - Frontend::Agent::Ticket::ViewBulk - it is missing I > > think, unlike for other screens. And that is a pity. It would be > > very helpful to be able to adjust the fields for this screen as well > > (like for point 1) > > - And of course the select all tickets at once (a grease > > monkey workaround exists for firefox) > > > > I have searched the lists, but besides similar questions asked > > before, not found useful info. > > If anybody has made some changes to his OTRS instance for Bulk > > function, especially the first one, I would be happy to share > > details!! > > > > > > Much obliged, > > > > > > gr, > > Frans > > > > --------------------------------------------------------------------- > > OTRS mailing list: dev - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/dev > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev > > > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > > http://www.otrs.com/en/support/enterprise-subscription/ > > --------------------------------------------------------------------- > OTRS mailing list: dev - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/dev > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ -- Jeffery ___ /\__\ "What is the world coming to?" \/__/
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