Hey all,
I'm trying to finish off a configuration of OTRS however I'm having
trouble finishing a few things, the process was started by someone who
has now left and so I'm trying to fill in the blanks.
Anyway every time I access OTRS even bring up the login screen I get an
error message:
otrs OTRS-CGI-10[778]: [Error
][Kernel::System::CustomerUser::LDAP::new][Line:144]: First bind failed!
80090308: LdapErr: DSID-0C090334, comment: AcceptSecurityContext error,
data 525, vece
Here is the current Config.pm LDAP:
87. # ----------------------------------------------------- #
88. # LDAP Confiiguration allowing customers to authenitcate back to
89. # active directory
90. # ----------------------------------------------------- #
91.
92. $Self->{'Customer::AuthModule'} =
'Kernel::System::CustomerAuth::LDAP';
93. $Self->{'Customer::AuthModule::LDAP::Host'} =
'hostname.company.org.au';
94. $Self->{'Customer::AuthModule::LDAP::BaseDN'} =
'dc=company,dc=org,dc=au';
95. $Self->{'Customer::AuthModule::LDAP::UID'} = 'sAMAccountName';
96. $Self->{'Customer::AuthModule::LDAP::SearchUserDN'} =
'cn=useraccount,ou=Groupname1,ou=Groupname2,ou=MyBusiness,dc=company,dc=
org,dc=au';
97. $Self->{'Customer::AuthModule::LDAP::SearchUserPw'} =
'userpassword';
98.
99. #CustomerUser
100. #(customer user database backend and settings)
101. $Self->{CustomerUser} = {
102. Module => 'Kernel::System::CustomerUser::LDAP',
103. Params => {
104. Host => 'hostname.company.org.au',
105. BaseDN => 'DC=company,DC=org,DC=au',
106. SSCOPE => 'sub',
107. UserDN =>
'cn=useraccount,ou=Groupname1,ou=Groupname2,ou=MyBusiness,dc=companyname
,dc=org,dc=au',
108. UserPw => 'userpassword',
109. AlwaysFilter => '',
110. SourceCharset => 'utf-8',
111. DestCharset => 'iso-8859-1',
112. Params => {
113. port => 389,
114. timeout => 120,
115. async => 0,
116. version => 3,
117. debug => 8,
118. },
119. },
120. # Customer unique id
121. CustomerKey => 'sAMAccountName',
122. # customer #
123. CustomerID => 'mail',
124. CustomerUserListFields => ['sAMAccountName', 'cn', 'mail'],
125. CustomerUserSearchFields => ['sAMAccountName', 'cn', 'mail'],
126. CustomerUserSearchPrefix => '',
127. CustomerUserSearchSuffix => '*',
128. CustomerUserSearchListLimit => 250,
129. CustomerUserPostMasterSearchFields => ['mail'],
130. CustomerUserNameFields => ['givenname', 'sn'],
131. Map => [
132. # note: Login, Email and CustomerID needed!
133. # var, frontend, storage, shown, required, storage-type
134. #[ 'UserSalutation', 'Title', 'title', 1, 0, 'var' ],
135. [ 'UserFirstname', 'Firstname', 'givenname', 1, 1, 'var' ],
136. [ 'UserLastname', 'Lastname', 'sn', 1, 1, 'var' ],
137. [ 'UserLogin', 'Login', 'sAMAccountName', 1, 1, 'var' ],
138. [ 'UserEmail', 'Email', 'mail', 1, 1, 'var' ],
139. [ 'UserCustomerID', 'CustomerID', 'mail', 0, 1, 'var' ],
140. #[ 'UserPhone', 'Phone', 'telephonenumber', 1, 0, 'var' ],
141. #[ 'UserAddress', 'Address', 'postaladdress', 1, 0, 'var' ],
142. #[ 'UserComment', 'Comment', 'description', 1, 0, 'var' ],
143. ],
144. };
145.
146. # ----------------------------------------------------- #
147. # End of LDAP Configuration
148. # ----------------------------------------------------- #
NOTE: I have replaced certain values with hostname, company,
useraccount, userpassword, Groupname1, Groupname2 but I hope you can get
the jist of the config. I have included line numbers as they are in the
config so hopefully it won't screw up with the sending of the email.
Can anyone point out any errors in the config?
Thanks.
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