Hi, i want configure my OTRS with Queue by levels of support:
now, i have this:
--> Corporate
Mail of my clients ---> Retail
--> Partners and ohters...
i need this:
--> 2º level -
Corporate ---> 3º level - Corporate
Mail of my clients --> 1º LEVEL queue --> 2º level -
Retail --> 3º level - Retail
--> 2º level -
Partners and ohters --> 3º level - Partners and ohters
I can make this without use sub queue?? (for example, groups of agents for
level)
Thanks.
--
Gustavo Azambuja - Linux User: 275813
http://www.twitter.com/gazambuja
---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
http://www.otrs.com/en/support/enterprise-subscription/
