I found that when you zoom into a ticket, on the right side, you will had a
column that displaying:
Customer Info:
Firstname:
Lastname:
Username:
Email:
This column also same as the one when you click on "Phone Ticket" on top of the
navigation bar. When you type in the customer's name in the From: field, and
clicked search, you get the information displayed on the right side:
Customer Info:
I also did found that this column template is located in:
/opt/otrs/Kernel/Output/HTML/Standard/AgentCustomerTableView.tpl
I wished to add the `comment` field whereby this field is original held in
otrs. Located in table:
customer_company.
Field: `comments`.
Of course, this customer must match with the company with the same customerID.
The output will be something like:
Customer Info:
Firstname:
Lastname:
Username:
Email:
Company Comment: <The company description...>
Best Regard,
Kent Lee
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