have chinese problem in PDF print modules. On Thu, May 7, 2009 at 1:57 PM, Arlene Wu <[email protected]> wrote:
> Thank you, Michiel Beijen. > We are always using utf-8 as default, so have no clue to solve the problem. > > Michiel Beijen wrote: > > Hi Arlene, > > You did not specify what character set your database uses, and what > character set you have configured for OTRS for the Web interface. If your > database does not have characters for those used in the email from the > GB2312 it will use replacement characters; which will probably look as > 'garbage' to you.... > > You can use the Support package (Admin > Support Assesment) to determine > the character set used in the database. The character set used by the web > interface can be found under Admin > Sysconfig > Core > DefaultCharset. If > you expect to receive mails in multiple encodings you probably want to use > utf-8 as the character set. > > Kind regards, > -- > Michiel Beijen > Software Consultant > +31 6 - 457 42 418 > Bee Free IT + http://beefreeit.nl > > > On Wed, May 6, 2009 at 08:44, Arlene Wu <[email protected]> wrote: > >> Hi, >> >> I have some tickets from our clients, which are in Chinese. I guess they >> are using GB2312 encoding or something like that. In both notification email >> and zoom view of OTRS, those contents are always displayed as garbage no >> matter what encoding is applied. But I can view them by opening the >> HTML-Attachment. >> >> Is that a bug of OTRS, or any setting for this? >> >> Thanks a lot, >> Arlene >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> >> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! >> http://www.otrs.com/en/support/enterprise-subscription/ >> > > ------------------------------ > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information > NOW!http://www.otrs.com/en/support/enterprise-subscription/ > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > -- Jeffery ___ /\__\ "What is the world coming to?" \/__/
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