Hi otrs ppl,
Anyone knows a way to merge several (>2 tickets) using the current API
(OTRS 2.3) ? I think that on the next releases of OTRS, a nice
enhancement would be passing MergeTicketID as an array, like this:
$CommonObject{TicketObject}->TicketMerge(
MainTicketID => 3404,
MergeTicketID => qw(3405 3406),
UserID => 3,
);
That shouldn't break backwards compatibility and I think it's a good
feature. The reason I've asked on this ML first before opening a bug
is that I want to ask if there's another function/way of doing that I
could be ignoring on the current API.
If there's no such method, I will take pairs of tickets and I'll merge
all of them after several calls to TicketMerge().
Regards,
Roman
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