The survey does it. Here is the how-to http://www.mail-archive.com/[email protected]/msg24865.html
Leonardo Certuche On Mon, May 25, 2009 at 12:30 AM, aman <[email protected]> wrote: > hi, > > i am new to otrs, using otrs 2.3.4 on a centos 5.2. > our requirement is when a agent close the ticket, notification should be > sent to the sender of the ticket(Customer). > I think it should be automatic but it is not working.any configuration > changes. > > help, > > > -- > regards: > Aman > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ >
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