Hi About creating tickets from emails, this is what we did:
- Create an entry for the email account in /otrs/index.pl?Action=AdminSystemAddress - Associate that entry with the selected queue at /index.pl?Action=AdminQueue - Create a POP3 or IMAP auth for the mentioned account at /otrs/index.pl?Action=AdminMailAccount - Send an e-mail to that account and clic on "run now" on the screen of the last step - Check your log at /index.pl?Action=AdminLog to make sure the email arrives - Wait two minutes, the ticket should show up in the queue - Create a rule at /index.pl?Action=AdminGenericAgent to better handle those messages if needed Greetings, Leonardo Certuche On Tue, May 26, 2009 at 11:59 AM, Justin Holt <[email protected]>wrote: > Hi all, > I'm sure something of this nature has been posted before, I just don't know > how you can manage to sort through all posts and mail to find it. > But what is the best method to upgrade from one version to the other on > windows? In the documentation it mentions an Upgrade file but I know in > windows all I have is the .exe file. > One other quick question if you have the time: What is also the easiest way > to make it so a user can email otrs@(insert domain here) and make it show > up in our queue of work orders? > > Thanks a lot! > Justin Holt > Town of Vernon IT Intern > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ >
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