hi Marek, u should check the Admin=> Queue, ur default queue setting, Customer Owner Notify: set it to No. result in the no notification to the customer.
-- regards: Amanpreet Singh On Thu, May 28, 2009 at 1:04 AM, <[email protected]> wrote: > Send otrs mailing list submissions to > [email protected] > > To subscribe or unsubscribe via the World Wide Web, visit > http://lists.otrs.org/cgi-bin/listinfo/otrs > or, via email, send a message with subject or body 'help' to > [email protected] > > You can reach the person managing the list at > [email protected] > > When replying, please edit your Subject line so it is more specific > than "Re: Contents of otrs digest..." > > > Today's Topics: > > 1. Max characters per faq (Emily Flynn) > 2. getting 'open with...' window when using compose answer > (email) (Craig Meirick) > 3. stop Ownerupdate notification (Marek Bor) > 4. Re: Max characters per faq (Michiel Beijen) > > > ---------------------------------------------------------------------- > > Message: 1 > Date: Wed, 27 May 2009 16:57:59 +0100 > From: Emily Flynn <[email protected]> > Subject: [otrs] Max characters per faq > To: [email protected] > Message-ID: > < > ofb821e3f7.6bb141ea-on802575c3.00569606-802575c3.0057b...@email.zurich.com > > > > Content-Type: text/plain; charset="us-ascii" > > Hi! > > I am inputting a lot of information into the FAQ module at the minute, but > there seems to be a max amount of characters allowed in the Symptoms > dialog box.. how can I change this to increase the limit..? I couldn't > see anything in the normal sysconfig section. > > Thanks. > > > Kind Regards, > > Emily Flynn > > Junior IT Systems Administrator > Zurich Bank/Zurich Treasury Services Ltd > 3rd Floor La Touche House > IFSC > Dublin 1 > > Tel: 00353 1 4179266 > Fax: 00353 1 4179201 > Mob: 00353 86 0864194 > Email: [email protected] > -------------- next part -------------- > An HTML attachment was scrubbed... > URL: < > http://lists.otrs.org/pipermail/otrs/attachments/20090527/4e1a01c0/attachment-0001.html > > > > ------------------------------ > > Message: 2 > Date: Wed, 27 May 2009 10:29:44 -0500 > From: "Craig Meirick" <[email protected]> > Subject: [otrs] getting 'open with...' window when using compose > answer (email) > To: [email protected] > Message-ID: <[email protected]> > Content-Type: text/plain; charset=US-ASCII > > Hello fellow OTRS users, > > I am using v. 2.3.4 and am trying to use the Compose Answer (Email) > function to reply to > tickets. This is a fresh install and to my knowledge this particular > function hasn't worked > before. When choosing to 'reply to' I get an Open With... dialog box to > open a file 'Index.pl' > > The URI that this link produces is: > > http://10.10.1.44/otrs/index.pl?Action=AgentTicketCompose&ResponseID=3&TicketID=4647 > &ArticleID=9402<http://10.10.1.44/otrs/index.pl?Action=AgentTicketCompose&ResponseID=3&TicketID=4647%0A&ArticleID=9402> > > Does anybody have any light to shed on this one? > > TIA > Craig > > >~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~> > Craig Meirick, Help Desk/PC Support > Northeast Iowa Community College -- http://www.nicc.edu > <~<~<~<~<~<~<~<~<~<~<~<~<~<~<~<~<~<~<~<~<~<~<~< > > > ------------------------------ > > Message: 3 > Date: Wed, 27 May 2009 14:13:22 +0000 > From: Marek Bor <[email protected]> > Subject: [otrs] stop Ownerupdate notification > To: <[email protected]> > Message-ID: <[email protected]> > Content-Type: text/plain; charset="iso-8859-2" > > > Hi, > We are using OTRS v.234 - great ticket troubling systemJ. > Changing owner of a ticket triggers an Ownerupdate and an Addnote > notification - both are send by emails to the new owner. I do not need this > feature but I can not block/disable it in any way either. > Does an OTRS Expert would be so nice and give me a hint how to stop this > automatic notification? > Best regards > Marek > _________________________________________________________________ > U?ywasz Messengera? Korzystasz tak?e z Windows Live. Dowiedz si? wi?cej. > http://www.microsoft.com/poland/windows/windowslive/ > -------------- next part -------------- > An HTML attachment was scrubbed... > URL: < > http://lists.otrs.org/pipermail/otrs/attachments/20090527/8e2546cb/attachment-0003.html > > > -------------- next part -------------- > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > > ------------------------------ > > Message: 4 > Date: Wed, 27 May 2009 21:33:46 +0200 > From: Michiel Beijen <[email protected]> > Subject: Re: [otrs] Max characters per faq > To: "User questions and discussions about OTRS." <[email protected]> > Message-ID: > <[email protected]> > Content-Type: text/plain; charset="utf-8" > > Hi Emily, > > You did not mention what FAQ version and database make/model you are using, > but on MySQL the fields are defined as "text" which makes it not able to > hold more than 2^16 characters. It will truncate the string and not tell > you. If you'd save the FAQ article and open it, it will 'only' display the > first 65000 characters, the rest will be gone... > > I have inserted some large chunks of Kafka into new FAQ entries on my test > environment. The Symptom field is stored in the field called f_field1 on > the > faq_item table, as is defined in Admin > Sysconfig > FAQ > Core::Item > > FAQ::Item::Field1. The fields are limited at 65535 characters, to be > precise. > > mysql> select length(f_field1) from faq_item; > +------------------+ > | length(f_field1) | > +------------------+ > | 31 | > | 107 | > | 168 | > | 65535 | > | 65535 | > +------------------+ > 5 rows in set (0.00 sec) > > Then I found this post about the storage capacities of 'text' type fields > in > mysql: http://simonwillison.net/2002/Aug/1/mysqlTextLimits/ > > That made me wonder if this is present in more places in OTRS: > > mysql> select table_name, column_name from information_schema.columns where > data_type = 'text'; > +-------------------+---------------+ > | table_name | column_name | > +-------------------+---------------+ > | article | a_from | > | article | a_reply_to | > | article | a_to | > | article | a_cc | > | article | a_subject | > | article | a_message_id | > | article_search | a_from | > | article_search | a_to | > | article_search | a_cc | > | article_search | a_subject | > | article_search | a_message_id | > | auto_response | text0 | > | auto_response | text1 | > | auto_response | text2 | > | faq_item | f_keywords | > | faq_item | f_field1 | > | faq_item | f_field2 | > | faq_item | f_field3 | > | faq_item | f_field4 | > | faq_item | f_field5 | > | faq_item | f_field6 | > | notifications | text | > | salutation | text | > | sessions | session_value | > | signature | text | > | standard_response | text | > +-------------------+---------------+ > 26 rows in set (0.12 sec) > > But as you can see only in places where it makes sense (at least to me) the > 'text' type is used... *except* in the faq_item table. Personally, I find > symptoms of > 65535 bytes a bit long but I think that should be possible. > Also I think it the Problem and Solution fields should be able to handle > real long amounts of text and AT LEAST the system should complain instead > of > silently truncating your texts. > > As a quick hack, you could change the field type in the database to > 'mediumtext' type which can keep a maximum of 2^32 characters which is > about > 4.294.967.296. > > mysql> alter table `faq_item` change `f_field1` `f_field1` MEDIUMTEXT; > Query OK, 5 rows affected (0.14 sec) > Records: 5 Duplicates: 0 Warnings: 0 > > You'd probably want to do the same to the fields f_field2 ("Problem") and > f_field3 ("Solution"). > > The field lenghts are defined in the OPML file which is here: > ftp://ftp.otrs.org/pub/otrs/packages/FAQ-1.5.4.opm - there you see the > fields are defined as storing 20000 characters, MySQL then creates them > with > the 'text' datatype. > > I would like to ask you if you can file this bug in Bugzilla ( > http://bugs.otrs.org) so it may be resolved in the next version of the FAQ > module. > > Kind regards, > -- > Michiel Beijen > Software Consultant > +31 6 - 457 42 418 > Bee Free IT + http://beefreeit.nl > > > On Wed, May 27, 2009 at 17:57, Emily Flynn <[email protected] > >wrote: > > > > > Hi! > > > > I am inputting a lot of information into the FAQ module at the minute, > but > > there seems to be a max amount of characters allowed in the Symptoms > dialog > > box.. how can I change this to increase the limit..? I couldn't see > > anything in the normal sysconfig section. > > > > Thanks. > > > > > > Kind Regards, > > > > Emily Flynn > > > > Junior IT Systems Administrator > > Zurich Bank/Zurich Treasury Services Ltd > > 3rd Floor La Touche House > > IFSC > > Dublin 1 > > > > Tel: 00353 1 4179266 > > Fax: 00353 1 4179201 > > Mob: 00353 86 0864194 > > Email: [email protected] > > --------------------------------------------------------------------- > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/otrs > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > > http://www.otrs.com/en/support/enterprise-subscription/ > > > -------------- next part -------------- > An HTML attachment was scrubbed... > URL: < > http://lists.otrs.org/pipermail/otrs/attachments/20090527/47819c21/attachment.html > > > > ------------------------------ > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > > End of otrs Digest, Vol 8, Issue 68 > *********************************** >
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