Hi Steve,
On 29.05.2009, at 12:26, Steve Hall wrote:
Hi,
We're just expanding our use of OTRS 2.3.4 in that we have new
roles, which have dedicated queues defined for them for privacy, etc.
When the agent views the Workflow View they are presented with the
default list of queues : Advisory : Hotline : Incident.
How do I change this default view so that they can see by default
the queue defined for that group?
Please send this question to the SIRIOS Mailing list. This is a non-
OTRS specific question. Thanks!
--
Shawn Beasley
Support Technician
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