Hello all, Would it be possible to see how many open tickets a customer has while viewing a ticket? It would be useful for agents to know that a customer has opened (say) 2 more tickets by the time an agent gets to dealing with the first one. Many thanks, Josh.
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
