Hi , i am also using OTRS in India & Server in USA. It is displaying the time correctly(Local Time) but in the Admin->System log, Logs are showing the time in GMT. whats the reasons ! please suggest. -- regards: Amanpreet Singh
On Wed, Jun 10, 2009 at 12:31 PM, <[email protected]> wrote: > Send otrs mailing list submissions to > [email protected] > > To subscribe or unsubscribe via the World Wide Web, visit > http://lists.otrs.org/cgi-bin/listinfo/otrs > or, via email, send a message with subject or body 'help' to > [email protected] > > You can reach the person managing the list at > [email protected] > > When replying, please edit your Subject line so it is more specific > than "Re: Contents of otrs digest..." > > > Today's Topics: > > 1. Re: RES: New Ticket Notification (James Burk) > 2. Age of Closed Tickets (Sripathi Ramadurai) > 3. Timezone setting (Arlene Wu) > 4. Re: Timezone setting (Jeffery Chen Fan) > 5. Resolved Re: installation on FreeBSD Jail (Jerais A. Al-Jeraisy) > > > ---------------------------------------------------------------------- > > Message: 1 > Date: Tue, 09 Jun 2009 11:20:29 -0400 > From: "James Burk" <[email protected]> > Subject: Re: [otrs] RES: New Ticket Notification > To: "User questions and discussions about OTRS." <[email protected]> > Message-ID: <[email protected]> > Content-Type: text/plain; charset=UTF-8 > > Thank you Maur?cio, I believe this is exactly my problem. I had > highlighted the queues in our system environment but forgot to do this > again when we migrated to acceptance. > > Best regards, > > Jim > ITIL Process Manager > NCDOR > 919-715-4932 > [email protected] > > > >>> Maur?cio Ramos<[email protected]> 6/8/2009 3:07 > PM >>> > Hi, I don?t know if your case is like the one we had but we also had to > log with our agents and go to their preferences and select the queues > from "My Queues" listbox (making them "blue" - selected). The queues we > configured for them all appear in the listbox but in fact the agents > will only be able to receive messages regarding that queue after > selecting them again. > ________________________________________ > De: [email protected] [[email protected]] em Nome de James Burk > [[email protected]] > Enviado: segunda-feira, 8 de junho de 2009 14:30 > Para: User questions and discussions about OTRS. > Assunto: [otrs] New Ticket Notification > > Hello all. > > I have a problem where all of my Agents do not get an email > notification when a new ticket is created for their queue. All agents > have their preferences properly set to receive email. And there doesn't > seem to be any logic for why the two agents that do receive them are > selected. Any thoughts? > > Best regards, > > Jim > ITIL Process Manager > NCDOR > 919-715-4932 > [email protected] > > > > ----------------------------------------------------------------------------- > E-Mail correspondence to and from this sender may be subject to the > North Carolina Public Records Law, and may be disclosed to third > parties. > > ------------------------------------------------------------------------------ > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > > ----------------------------------------------------------------------------- > E-Mail correspondence to and from this sender may be subject to the > North Carolina Public Records Law, and may be disclosed to third parties. > > ------------------------------------------------------------------------------ > > > > ------------------------------ > > Message: 2 > Date: Tue, 9 Jun 2009 15:55:30 -0700 > From: Sripathi Ramadurai <[email protected]> > Subject: [otrs] Age of Closed Tickets > To: otrs <[email protected]> > Message-ID: > <[email protected]> > Content-Type: text/plain; charset="iso-8859-1" > > Hello, > We have started to use the OTRS system and have a problem with the Age of > tickets. Once a ticket is closed successfully, the aging does not stop. > Any way we can have the age stop on closed tickets? > > Any help is appreciated. > > Sri > -------------- next part -------------- > An HTML attachment was scrubbed... > URL: < > http://lists.otrs.org/pipermail/otrs/attachments/20090609/9c8836ac/attachment-0001.html > > > > ------------------------------ > > Message: 3 > Date: Wed, 10 Jun 2009 10:28:01 +0800 > From: Arlene Wu <[email protected]> > Subject: [otrs] Timezone setting > To: User questions and discussions about OTRS <[email protected]> > Message-ID: <[email protected]> > Content-Type: text/plain; charset=UTF-8; format=flowed > > Hi, > > We are in China (Timezone Beijing), while our server is located in USA. > We found the time displayed in OTRS is always wrong, not our local time. > And ticket from our client (also in China) and notification email always > showing wrong time, but different from that in OTRS. > > We know timezone could be set in Config Options: Framework -> > Core::Time, but we fail to find out the solution that really makes the > time correct. > > Thanks a lot, > Arlene > > > > ------------------------------ > > Message: 4 > Date: Wed, 10 Jun 2009 11:42:19 +0800 > From: Jeffery Chen Fan <[email protected]> > Subject: Re: [otrs] Timezone setting > To: "User questions and discussions about OTRS." <[email protected]> > Message-ID: > <[email protected]> > Content-Type: text/plain; charset="iso-8859-1" > > the option TimeZoneUser would be the solution,, > > @ Chen Fan from suzhou. > > On Wed, Jun 10, 2009 at 10:28 AM, Arlene Wu <[email protected]> > wrote: > > > Hi, > > > > We are in China (Timezone Beijing), while our server is located in USA. > We > > found the time displayed in OTRS is always wrong, not our local time. And > > ticket from our client (also in China) and notification email always > showing > > wrong time, but different from that in OTRS. > > > > We know timezone could be set in Config Options: Framework -> Core::Time, > > but we fail to find out the solution that really makes the time correct. > > > > Thanks a lot, > > Arlene > > > > --------------------------------------------------------------------- > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/otrs > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > > http://www.otrs.com/en/support/enterprise-subscription/ > > > > > > -- > Jeffery > ___ > /\__\ "What is the world coming to?" > \/__/ > -------------- next part -------------- > An HTML attachment was scrubbed... > URL: < > http://lists.otrs.org/pipermail/otrs/attachments/20090610/77786405/attachment-0001.html > > > > ------------------------------ > > Message: 5 > Date: Wed, 10 Jun 2009 10:00:45 +0300 > From: "Jerais A. Al-Jeraisy" <[email protected]> > Subject: [otrs] Resolved Re: installation on FreeBSD Jail > To: "User questions and discussions about OTRS." <[email protected]> > Message-ID: > <[email protected]> > Content-Type: text/plain; charset="iso-8859-1" > > Michiel, > > all work as expected, i just enabled "security.jail.sysvipc_allowed" in the > host while SYSVSHM is already enabled by GENERIC kernel. > > thank you. > > On Mon, Jun 8, 2009 at 2:29 PM, Jerais A. Al-Jeraisy <[email protected] > >wrote: > > > Hi Michiel, > > > > thank you man, you made my day, i thought no one faced/know my issue! > > > > i'll check the servers this week and get back, appreciated. > > > > btw, for Lighty + OTRS how-to, consider it done, i'll send it to the > > maillist next week, insha'allah. > > > > -- > > Jerais A. Al-Jeraisy, RHCE, LPIC, Linux+. > > Sr. Systems Specialist > > email: [email protected] > > website: http://www.jerais.com > > > > "Knowledge is power, and power corrupts. Study hard, Be evil!" --unknown > > > > On Mon, Jun 8, 2009 at 1:07 PM, Michiel Beijen <[email protected] > >wrote: > > > >> Hi Jerais, > >> > >> You probably noticed that Log.pm uses the System-V shared memory queues > to > >> store the system log messages for displaying these in the web frontend. > >> I currently do not have access to a FreeBSD system, but there is a > kernel > >> configuration flag to enable System-V shmem: see the SYSVSHM option in > the > >> Handbook: > >> http://www.freebsd.org/doc/en/books/handbook/kernelconfig-config.html - > >> is this enabled in your kernel? > >> > >> Also, have you enabled jail.sysvipc_allowed sysctl for kernel? This is > >> necessary to allow access to shmget et al. from a jail. > >> > >> Can you share your experiences with running OTRS on Lighty? Do you also > >> use fcgi? Were there any caveats configuring it, and can you share your > >> configuration setup? > >> > >> Kind regards, > >> -- > >> Michiel Beijen > >> Software Consultant > >> +31 6 - 457 42 418 > >> Bee Free IT + http://beefreeit.nl > >> > >> > >> On Wed, Jun 3, 2009 at 12:44, Jerais A. Al-Jeraisy <[email protected] > >wrote: > >> > >>> Hi all, > >>> > >>> well, i've this strange problem and i'm sure you gonna help me :-). > >>> > >>> - the problem is: > >>> when i run -though web- installer.pl or index.pl i'm getting this error > >>> message: > >>> > >>> "Function not implemented at > >>> /usr/local/otrs/bin/cgi-bin/../../Kernel/System/Log.pm line 93." > >>> > >>> - this is the environment that i'm gonna install OTRS on: > >>> > >>> FreeBSD 7.1. -Jailed-. > >>> Webserver: lighttpd-1.4.22 > >>> Perl version: v5.10.0 > >>> perl-OTRS modules: > >>> ./otrs.checkModules > >>> " > >>> o CGI............................ok (v3.43) > >>> o Date::Pcalc....................ok (v1.2) > >>> o Date::Format...................ok (v2.22) > >>> o DBI............................ok (v1.607) > >>> o DBD::mysql.....................ok (v4.010) > >>> o Digest::MD5....................ok (v2.38) > >>> o Crypt::PasswdMD5...............ok (v1.3) > >>> o LWP::UserAgent.................ok (v5.826) > >>> o IO::Scalar.....................ok (v2.110) > >>> o IO::Wrap.......................ok (v2.110) > >>> o MIME::Base64...................ok (v3.07) > >>> o Mail::Internet.................ok (v2.04) > >>> o MIME::Tools....................ok (v5.427) > >>> o Net::DNS.......................ok (v0.65) > >>> o Net::POP3......................ok (v2.29) > >>> o Net::POP3::SSLWrapper.......not installed! (not required / for > >>> SSL connections) > >>> o Net::IMAP::Simple..............not installed! (not required / for > >>> IMAP connections) > >>> o Net::IMAP::Simple::SSL......not installed! (not required / for > >>> SSL connections) > >>> o Net::SMTP......................ok (v2.31) > >>> o Authen::SASL................ok (v2.12) > >>> o Net::LDAP......................not installed! (not required / for > >>> directory authentication) > >>> o GD.............................ok (v2.41) > >>> o GD::Text....................ok (v0.86) > >>> o GD::Graph...................ok (v1.44_01) > >>> o GD::Graph::lines............ok (v1.17) > >>> o GD::Text::Align.............ok (v1.18) > >>> o PDF::API2......................ok (v0.73) > >>> o Compress::Zlib..............ok (v2.015) > >>> o XML::Parser....................ok (v2.36) > >>> " > >>> this is the first time i'm getting this with OTRS, and i'm struggling > >>> since 2days to solve it. > >>> > >>> appreacitaced your help in advance. > >>> > >>> > >>> -- > >>> Jerais A. Al-Jeraisy, RHCE > >>> Sr. Systems Specialist > >>> email: [email protected] > >>> website: http://www.jerais.com > >>> > >>> "Knowledge is power, and power corrupts. Study hard, Be evil!" > --unknown > >>> > >>> > >>> --------------------------------------------------------------------- > >>> OTRS mailing list: otrs - Webpage: http://otrs.org/ > >>> Archive: http://lists.otrs.org/pipermail/otrs > >>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > >>> > >>> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > >>> http://www.otrs.com/en/support/enterprise-subscription/ > >>> > >> > >> > >> --------------------------------------------------------------------- > >> OTRS mailing list: otrs - Webpage: http://otrs.org/ > >> Archive: http://lists.otrs.org/pipermail/otrs > >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > >> > >> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > >> http://www.otrs.com/en/support/enterprise-subscription/ > >> > > > > > > > > > > > > > > > -- > Jerais A. Al-Jeraisy, RHCE, LPIC, Linux+. > Sr. Systems Specialist > email: [email protected] > website: http://www.jerais.com > > "Knowledge is power, and power corrupts. Study hard, Be evil!" --unknown > -------------- next part -------------- > An HTML attachment was scrubbed... > URL: < > http://lists.otrs.org/pipermail/otrs/attachments/20090610/2483f29c/attachment.html > > > > ------------------------------ > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > > End of otrs Digest, Vol 9, Issue 16 > *********************************** >
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