Solved.
The problem was that the only action by default on closing ticket is
note-internal. By adding option note-external in closing ticket it looks
better :)
Hello there,
i found one interesting thing.
when customer create ticket and then agent close it with some coment. The
customer may see only the status of his ticket, like closed, but no agent
coment to it's zoom.
The question is how to show to the customer full history with the agent
comments?
Thanks in advance.
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