Hi Samuel,
On 17.06.2009, at 12:45, samuel THOMAS wrote:
Hello,
I need to notify customers when an agent make a follow up on his
ticket.
How can i do this please ?
What about using e-mail responses instead of the note feature? If your
customers are using the webinterface, you can use external notes as
well.
--
Shawn Beasley
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