Hi, you can find the configuration for notes under Frontend::Agent::Ticket::ViewNote (search for note in the SysConfig section). There you can disable and enable the fields you see when creating notes.
Regards, Frank Von: [email protected] [mailto:[email protected]] Im Auftrag von samuel THOMAS Gesendet: Freitag, 19. Juni 2009 10:00 An: User questions and discussions about OTRS. Betreff: [otrs] disable Pending date field Hi, How to disable the Pending date in the page to add Note, I want to have the same fields that in the demo : http://demo.otrs.org/otrs/index.pl?Action=AgentTicketNote&TicketID=116827 But I have three fields more ("Pending date", "state" and "priority"), how to disable them ? I have change something in sysconfig, but I've forget what :( Thank you, Samuel.
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
