Hi, I want to show the note in the mail notification to the customers when the status change. I know <OTRS_CUSTOMER_Body> but it send the last customer note, what is to send the note of the ticket when a ticket change os status ?
Thank you, Samuel.
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
