Do you have any proxy setting on your browser? Have you tried from another machine? Does the OTRS server reply pings from your machine?
Greetings, Leonardo Certuche On Thu, Jul 9, 2009 at 11:21 AM, Brad Gayler <[email protected]> wrote: > I am getting an error because internet explorer times out saying > ‘Internet Explorer cannot display the webpage. > > The account shows up in Users, I can reset the password under ‘Lost > Password?’, and I am still receiving e-mail notifications. > > There is nothing in the Apache log file and there is no OTRS log file. > (this may be another issue) > > I am NOT using authentication against LDAP or AD at this time. > > We are new to OTRS – been running for 4 weeks now. > > > > *From:* [email protected] [mailto:[email protected]] *On Behalf Of > *Michiel Beijen > *Sent:* Thursday, July 09, 2009 9:50 AM > *To:* User questions and discussions about OTRS. > *Subject:* Re: [otrs] Login Account cannot be accessed > > > > Hi Brad, > > What kind of timeout error do you get? > Is there something in the Apache error log or the OTRS error log? > Are you using authentication against LDAP or AD? > > Kind regards, > -- > Michiel Beijen > Software Consultant > +31 6 - 457 42 418 > Bee Free IT + http://beefreeit.nl > > On Thu, Jul 9, 2009 at 16:54, Brad Gayler <[email protected]> wrote: > > I cannot get my agent account to login. Am using OTRS 2.3.4 with MySQL on > windows 2003 server > > All others are able to logon, but I get a timeout error when I try. > > Is there something locking it up? > > Can anyone help with this? > > > > [email protected] > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ >
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