Hi, the last RW override all others. you should stop to create probably On Fri, Jul 10, 2009 at 10:46 AM, OTRS <[email protected]> wrote:
> Good day, > > I am having problem with user permission, I have set agent permission to a > group as follows; > ro - yes > move_into - yes > create - yes > owner - no > priority - no > rw - yes > > After submitting, the ownership and priority change to yes. How do i ensure > that the agent doesn't have the permission to change the ownership. > The agent should be able to read and update ticket, move ticket into queue > and finally create it. > > I tried a couple of time to change it but doesn't seem to work. Pls help. > > Thanks, > Fairuz > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ >
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