What does the log say? In otrs system log or the /var/log/messages
kind regards
Reto
Alfredo Frugone wrote:
I've setup LDAP to use AD for agent authentication, my configuration is:
Otrs Server: Debian lenny
AD: Windows 2000
Server: 172.27.110.123
Domain: mycompnay.com <http://mycompnay.com>
AD User group= OtrsAgent
User in group: my name
pass:12345678
User "my name" has adminsitrative privileges in windows AD.
I put this in the Config.pm file:
# ---------------------------------------------------- #
# insert your own config settings "here" #
# config settings taken from Kernel/Config/Defaults.pm #
# ---------------------------------------------------- #
# Agent Authentication
$Self->{'AuthModule'} = 'Kernel::System::Auth::LDAP';
$Self->{'AuthModule::LDAP::Host'} = '172.27.110.123';
$Self->{'AuthModule::LDAP::BaseDN'} = 'dc=mycompany, dc=com';
$Self->{'AuthModule::LDAP::UID'} = 'sAMAccountName';
$Self->{'AuthModule::LDAP::SearchUserDN'} = 'cn=my
name,ou=OtrsAgent,dc=mycompany,dc=com';
$Self->{'AuthModule::LDAP::SearchUserPw'} = '12345678';
$Self->{'AuthModule::LDAP::GroupDN'} =
'cn=OtrsAgent,dc=mycompany,dc=com';
$Self->{'AuthModule::LDAP::AccessAttr'} = 'member';
$Self->{'AuthModule::LDAP::UserAttr'} = 'DN';
# ---------------------------------------------------- #
First login using DB, I set up a group in Otrs admin with the name
OtrsAgent, a usr "my name" with pass=12345678, then I changed the
config.pm <http://config.pm> for LDAP.
The login form changes, but if I put a user from OtrsAgent group I get:
Login failed! Your username or password was entered incorrectly
So my questions are:
1.- what's wrong in the Config.pm?
2.- How can I login to otrs? I'tried to login with Otrs or AD users,
but is not possible.
3.- How can I check if LDAP client is running OK?
Any help is wellcome, I've digg the internet and manual, but I still
cant find the aswers.
Saludos
Alfredo
------------------------------------------------------------------------
---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
http://www.otrs.com/en/support/enterprise-subscription/
---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
http://www.otrs.com/en/support/enterprise-subscription/
