Hi, You can use the Generic Agent /otrs/index.pl?Action=AdminGenericAgent to delete tickets. If you want to reset the ticket counter as well, you can modify things at Ticket -> Core::Ticket under /otrs/index.pl?Action=AdminSysConfig such as the Ticket::Hook or the Ticket::NumberGenerator::MinCounterSize so your new tickets look different from your test tickets.
Greetings, Leonardo Certuche On Wed, Jul 15, 2009 at 5:13 PM, Kirby Fell <[email protected]>wrote: > Hi All, > > > > Is there any way to completely delete a ticket? We created quite a few > “test” tickets while resolving an email issue and I would like to clean that > up. Thanks. > > > > Kirby L. Fell > > Technology Coordinator > > Cambrian School District > > 4115 Jacksol Drive > > San Jose, CA 95124 > > P. 408-377-2103 Ext. 115 > > F. 408-377-5944 > > > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ >
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