Daniel, I have found one mapping parameter in SysConfig, here it is:
"CustomerNotifyJustToRealCustomer:" This sends customer notifications just to mapped customer. Normally if no customer is mapped, the latest customer sender gets the notification. Try to change this parameter (YES - NO) and do tests. I guess it might help you. Good luck. Tibor. LQ Marshall wrote: > I would have to presume that you have modified OTRS to map the originating > address to a 'standard' address, because the default is to reply to the > address the request originated. There would have to be some logic which > maps to the new address. > > LQ > > > _____ > > From: [email protected] [mailto:[email protected]] On Behalf Of > Daniel Tangen - Trigcom AS > Sent: Friday, July 17, 2009 2:35 AM > To: User questions and discussions about OTRS. > Subject: Re: [otrs] Notifications > > > > Does nobody know if this is possible? This should definitly be the way it > was supposed to work. What is the point in notifying a customers standard > email address about changes to a single ticket? > > It should notify the senders from address... > > > > Best regards > > Daniel Tangen > > > > Fra: [email protected] [mailto:[email protected]] På vegne av Daniel > Tangen - Trigcom AS > Sendt: 15. juli 2009 14:10 > Til: User questions and discussions about OTRS. > Emne: [otrs] Notifications > > > > Hi, > > > > When a ticket is mapped to a customer, how can I make the notifications go > to the sender of the ticket, not the mapped customers standard email > address? > > > > Thanks > > - Daniel > > > > > ------------------------------------------------------------------------ > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
