Michiel Beijen wrote:
Nikolay,
You should probably run your database in UTF8 and set UTF8 also as the
character set for the frontend and OTRS. The Support Module will
provide insight in this.
If your database currently is NOT UTF8, you can follow the steps in
this FAQ to convert it to UTF8: http://faq.otrs.org/otrs/public.pl?Action="">
(assuming you use mysql).
Kind regards,
--
Michiel Beijen
Software Consultant
+31 6 - 457 42 418
Bee Free IT + http://beefreeit.nl
On Tue, Jul 21, 2009 at 12:44, Nikolay
Yatsyshyn <[email protected]> wrote:
Hello
all!
I install new OTRS machine, setup POP3 mailbox, AD LDAP auth, but have
one problem:
users send messages in russian with different encodings and in "Queue
View" agent see '????????'. Agent can read message only when open its
as attachment. I have tried to found any option in SysConfig, but not
found. Can you help me and explain how to proper setup incoming
messages. Agents will work with english and russian messages.
Thank You for help!
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Thanks a lot!!!
It article was helpful for me! The problem start when I create database
with latin1 charset and changed OTRS DefaultCharset to utf8. I have
recreated database from scratch and all start work correct.
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