Hi Rodrigo,
just go to Admin-Area, SysConfig -> Ticket -> Core::Ticket ->
Ticket::StorageModule
and select Kernel::System::Ticket::ArticleStorageFS.
PS0: Also verify "ArticleDir" (next setting) this is the location on
all attachments
PS1: Make sure that both (web server and otrs user) will have write
permissions to this directory. Because both need to read/write in
there. Sysadmin skills are required. I recomment to also the otrs user
for the webserver user.
-M
On Jul 23, 2009, at 16:49 , Rodrigo Correa wrote:
Good morning,
Currently I am article_plain in Databases, to know if you can use
file system. If so, what procedure I have to do.
thanks,
---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
http://www.otrs.com/en/support/enterprise-subscription/
