>did you also the database upgrade (scripts/DBUpdate-to-2.4.mysql.sql,
>scripts/DBUpdate-to-2.4.pl, scripts/DBUpdate-to-2.4-post.mysql.sql)?
Thanks for the reply. Yes, I followed the instructions in the UPGRADE
document.
I got errors when running DBUpdate-to-2.4.pl. Eventually completed OK
when I added these 3 lines to config.pm
$Self->{'Ticket::ViewableStateType'} = ['new', 'open', 'pending
reminder', 'pending auto'];
$Self->{'Ticket::UnlockStateType'} = ['open', 'new'];
$Self->{'Ticket::ViewableLocks'} = ['unlock', 'tmp_lock'];
$Self->{'ArticleDir'} = 'D:/OTRS/otrs/var/article';
I don't know why I need to add these lines. Perhaps I need to add
additional lines still.
I can't use the windows installer as I also use Apache/MySQL for
bugzilla and other applications. So I download the source - OTRS 2.4.1
zip (win32 platform). I have successfully upgraded this way with
previous releases
On Jul 23, 2009, at 13:23 , Glossop, Andrew wrote:
> I've just upgraded from 2.3.4 to 2.4.1. The new dashboard, and
> support for HTML is great!
>
> Generally everything is working, but I can't use queue view. I get
> this error:
> Can't use an undefined value as an ARRAY reference at D:/OTRS/otrs//
> Kernel/Modules/AgentTicketQueue.pm line 237.
> This happens with the URL
http://10.127.16.12/otrs/index.pl?Action=AgentTicketQueue
>
> OTRS is running on a Windows 2003 server, using Apache 2.2, Perl
> 5.8.8, and MySQL 5.0.37
>
> I suspect that it's a configuration issue, but I'm not sure where to
> look. Any help will be very appreciated.
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