Hello all,
I installed OTRS from source on a light Debian and ran the SetPermissions.sh
like this:
/opt/otrs/bin/SetPermissions.sh /opt/otrs otrs www-data www-data www-data
However, when I first log on to OTRS I have this error message:
Error: Can't write /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm:
Permission denied!
I know I can solve this manually by giving the right permissions to the
Kernel/Config/Files folder which is currently owned by the userID 500 and the
group 'Users', but I have some other questions:
First, Is there any risk if I type this command, to make the user otrs (and
group www-data) own all the stuffs under /opt/otrs/ and to be sure there will
never be a permission problem in the future:
# chown -R otrs.www-data /opt/otrs
Then, I think the fact that the files under /opt/otrs/ are owned by userID 500
and group 'users' is due to the OTRS source files having been developed and
packaged under another distribution which have these userID and group name. But
in Debian, there is no userID 500, and the group 'users'has no member, so maybe
this is the source of the permission problem! Am I correct? In that case my
first question would make sense.
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