Have an Idea the following has something to do with this:
[Mon Jul 27 00:00:03
2009][Notice][Kernel::System::Notification::NotificationGet] Can't find
notification for Agent::NewTicket and en_GB, try it again with en!
Anyone got any ideas on this?
Regards
David
Wayne Fallows wrote:
Hi David,
IN the Admin window under Queues and Responses, you can change the
auto responses and need to activate the auto responses per queue. We
have the (Default reply) first response on our incoming queue, this
will give the user a ticket number as soon as the email is porcessed.
Thanks
Wayne
------------------------------------------------------------------------
*From:* David Holder <[email protected]>
*To:* [email protected]
*Sent:* Monday, 27 July, 2009 4:03:28 AM
*Subject:* [otrs] Auto Notification
Hi Everyone,
I have a question/issue with auto notifications in OTRS, this is the
first time I've installed it.
I've currently set OTRS up so I can receive e-mails to the OTRS system
(I get notifiied of the ticket being in the queue). However, the
person who sent the e-mail doesn't get notified about it, dispite it
being set up.
Does anyone have any ideas?
Thanks
David
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