I will try so set up my FAQ, thanks
Letty
-----Original Message-----
From: [email protected] [mailto:[email protected]] On Behalf Of
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Sent: 28 July 2009 13:42
To: [email protected]
Subject: otrs Digest, Vol 10, Issue 68
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Today's Topics:
1. Help with configuring report (Nikolay Yatsyshyn)
2. Re: Setting up a FAQ (masood ramezani)
3. Memcached support (Nikolay Yatsyshyn)
4. Automate selection of "My Queue" (Daniel Powell)
5. Receiveing Outlook 2007 emails (Ryan Rosiek)
6. Re: Receiveing Outlook 2007 emails (Martin Edenhofer)
----------------------------------------------------------------------
Message: 1
Date: Tue, 28 Jul 2009 15:17:58 +0300
From: Nikolay Yatsyshyn <[email protected]>
Subject: [otrs] Help with configuring report
To: "User questions and discussions about OTRS." <[email protected]>
Message-ID: <[email protected]>
Content-Type: text/plain; charset=ISO-8859-1; format=flowed
Hello all!
I need to create report from OTRS stats. How to create in X-axis -
create time, VALUES-all customers for selected time?I see ALL customers
for ALL time.
And one more question: Some tickets changed it status before "closed
successfully". How to trace this tickets, which field handle history? I
need see how many tickets has "bad" status, but was closed for last
month.
Thanks.
------------------------------
Message: 2
Date: Tue, 28 Jul 2009 16:51:06 +0430
From: masood ramezani <[email protected]>
Subject: Re: [otrs] Setting up a FAQ
To: "User questions and discussions about OTRS." <[email protected]>
Message-ID:
<[email protected]>
Content-Type: text/plain; charset="utf-8"
Hi
1- Go to Admin Page.
2- Click on Package Manager link
3- Browse the FAQ package and install that(related opm file that
download
from web)
4- Enjoy from FAQ Module
masoud
On Tue, Jul 28, 2009 at 13:04, Namwoonde, Letty
<[email protected]>wrote:
> Hi all
>
>
>
> Please b e so kind to assist me on how to set up FAQs.
>
>
>
> Thanks
>
>
>
> Regards
>
>
>
> Letty N. Namwoonde
>
> Network Planning & Implementation
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Message: 3
Date: Tue, 28 Jul 2009 15:22:37 +0300
From: Nikolay Yatsyshyn <[email protected]>
Subject: [otrs] Memcached support
To: "User questions and discussions about OTRS." <[email protected]>
Message-ID: <[email protected]>
Content-Type: text/plain; charset=ISO-8859-1; format=flowed
Hello all!
Can somebody tell me, does OTRS support memcached?
Thanks.
------------------------------
Message: 4
Date: Tue, 28 Jul 2009 13:22:56 +0100
From: Daniel Powell <[email protected]>
Subject: [otrs] Automate selection of "My Queue"
To: <[email protected]>
Message-ID: <[email protected]>
Content-Type: text/plain; charset="iso-8859-1"
Hi,
Thanks for the help with viewing items in a queue yesterday.
I have another issue that I can't find how to solve. I would like to
automate the selection of a users "My Queues" based upon their
role/group so that they join the company in a specific department and
already have that departments queues set up for them easily. Does
anybody know how to do this?
If not, is there a way of manually selecting the queues at user creation
in the admin panel, instead of having to go through the preferences page
or adding the user and then editing the user straight afterwards.
Cheers,
Dan
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Message: 5
Date: Tue, 28 Jul 2009 08:10:55 -0400
From: Ryan Rosiek <[email protected]>
Subject: [otrs] Receiveing Outlook 2007 emails
To: "[email protected]" <[email protected]>
Message-ID:
<ebd527aee4df8d45aecdd5bd9ba2eb1f0ad91...@rst-win-eml1.internal.altum.co
m>
Content-Type: text/plain; charset="us-ascii"
I just upgraded to OTRS 2.4.1 and everything is working great except for
the initial e-mail when a ticket is created. For some reason the user's
signature displays, but the e-mail text does not. If I view the
"Ticket" view, the text shows up because it's converted to plain text
there, but when zooming on the ticket, I have nothing but a signature,
just a blank space above it. Oddly enough, when they reply to a ticket
I've answered (again, they're still using Outlook 2007), the HTML
rendering works fine.
Is this something with YUI rendering the initial e-mail? I know Outlook
2007 breaks a lot of HTML rules, but unfortunately many of my users are
on Office/Outlook and it would be nice to see the question rendered
properly when zooming the ticket. Anyone else experiencing this?
Thanks,
Ryan
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Message: 6
Date: Tue, 28 Jul 2009 14:41:47 +0200
From: Martin Edenhofer <[email protected]>
Subject: Re: [otrs] Receiveing Outlook 2007 emails
To: "User questions and discussions about OTRS." <[email protected]>
Message-ID: <[email protected]>
Content-Type: text/plain; charset=WINDOWS-1252; format=flowed;
delsp=yes
Hi Ryan,
On Jul 28, 2009, at 14:10 , Ryan Rosiek wrote:
> I just upgraded to OTRS 2.4.1 and everything is working great except
> for the initial e-mail when a ticket is created. For some reason
> the user?s signature displays, but the e-mail text does not. If I
> view the ?Ticket? view, the text shows up because it?s converted to
> plain text there, but when zooming on the ticket, I have nothing but
> a signature, just a blank space above it. Oddly enough, when they
> reply to a ticket I?ve answered (again, they?re still using Outlook
> 2007), the HTML rendering works fine.
>
> Is this something with YUI rendering the initial e-mail? I know
> Outlook 2007 breaks a lot of HTML rules, but unfortunately many of
> my users are on Office/Outlook and it would be nice to see the
> question rendered properly when zooming the ticket. Anyone else
> experiencing this?
You are totally right! To handle this "bad" HTML we implemented a
converter for cross client (email and browser) compatibility. :)
And there is the problem. There is also a but report and the issues is
already fixed (available in
OTRS 2.4.2 - available this week).
See also: http://bugs.otrs.org/show_bug.cgi?id=4027 (there is also a
workaround for 2.4.1 included)
-Martin
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